Assistant Customer Loyalty Manager - 10004-Charlotte- NC - Hawkins (Charlotte, NC)

Since its founding in 1937, Krispy Kreme's focus has remained the same - making fresh doughnuts using our founder's original recipe. The brand's iconic Hot Light lets consumers know when doughnuts are being made in the shop so they can stop in and enjoy them hot, right off the line.

The Associate Manager- Customer Engagement will grow our relationship marketing capabilities, create relevant, multi-channel customer communications, and ultimately drive incremental growth to the business. This individual will be responsible for leading the planning and day-to-day deployment of communication to US consumers via Krispy Kreme's database marketing platforms. The Associate Manager will report to the Senior Manager, Global Customer Engagement and work closely with partners across US and global marketing, including brand marketing, digital consumer experiences, insights, technology, and creative services. They will own CRM and loyalty campaigns from inception to implementation in a fast-paced environment and be responsible for monitoring and optimizing these campaigns, along with post-analysis, to increase efficiency and effectiveness for future deployment. This individual's focused commitment to excellent execution will provide an efficient means to engage with consumers on what matters most to them to build loyalty and visit frequency. Curiosity and passion for learning new skills and techniques in a fast-changing environment are critical for success as the CRM practice evolves and grows at Krispy Kreme.

A TASTE OF WHAT YOU WILL BE DOING:

• Maintain a detailed CRM calendar and partner cross functionally to ensure all business verticals are appropriately supported
• Build and deploy email campaigns using a loyalty & CRM platform, including A/B testing, personalization and dynamic content across different promotional emails, customer journeys, and other direct channels such as Push Notifications and In-App Messages
• Segment lists based on customer information, Assistantd favorite shops, and behaviors including email engagement, customer purchase history, preferred products and rewards status to optimize email effectiveness
• Build and maintain marketing campaigns using automations and journeys, while working closely across the marketing team to provide input on CRM best practices
• Develop all CRM creative (email, app-inbox, rewards), including copy, creative briefing and feedback, as well as template strategy, for internal team approvals
• Lead our CRM agency to schedule CRM message testing, deployment and complete post-deployment checks
• Partner with Paytronix and IT to create, test and implement new rewards for ongoing customer engagement
• Responsible for QA testing and rendering across all major email clients, devices, and browsers
• Support the growth of the CRM and loyalty database through seasonal acquisition campaigns that require cross-functional collaboration
• Use data-backed measurement and analysis to test, refine and scale campaigns for both CRM and loyalty
• Maintain good data hygiene of the CRM database
• Write reports and create presentations to communicate performance and health of CRM database and loyalty program
• Assist the Sr. Manager, Global Customer Engagement in developing optimizing the loyalty strategy including customer journeys and behavior-based automation
• Support special projects and new initiatives with customer data and user experience expertise as needed

YOUR RECIPE FOR SUCCESS:

• 0-2 years of CRM and/or Loyalty marketing, particularly multi-channel
• Bachelor's Degree (advanced degree a plus)
• Well-versed in CRM and Loyalty Marketing lexicon and KPIs
• Proficient in using loyalty and messaging platforms
• Adaptable, analytical thinker who can work both strategically as well as in a hands-on/executional capacity
• Self-motivated and independent, with the ability to influence others without direct control
• Proficiency in data analytics to determine key insights to drive improvements
• Strong project management skills and exceptional attention to detail
• Ability to work cross-functionally and under tight deadlines
• Ability to manage multiple project simultaneously, prioritize, and manage time effectively
• Excellent oral and written presentation skills
• Pass a pre-employment drug screen and criminal background check
• Ability to efficiently work in a hybrid (remote and in-office) environment*

*The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. The official job description will be provided during the application/interview process.

BENEFITS:

• Comprehensive benefits (medical, vision, and dental insurance)
• Employee discount program
• 401K plan
• Generous PTO Plan
• Company events
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• FSA/HSA Plans
• Pet Insurance

Learn more at www.kkbenefits.com!

WHY KRISPY KREME?

At Krispy Kreme, we focus on:

• Loving People:
• Our global culture is best captured by our Leadership Mix, a dozen behaviors that define how we work with one another across the world and give back to our communities. Check out our leadership mix here.
• Belonging happens once each Krispy Kremer knows their bold authentic self is welcomed, dignified, and loved, where their wonderfully original identities flourish and thrive.
• Loving Communities:
• At Krispy Kreme, sharing joy is at the center of everything we do, and we strive to inspire this in our communities. Our brand purpose truly shines through our Acts of Joy and community fundraising initiatives.
• In the U.S., we have been donating unsold doughnuts to local food banks, with a goal of bringing a smile to our consumers as they enjoy a small, sweet treat. We partner with Feeding America and Convoy of Hope, who in turn partner with organizations nationwide to distribute donations to people in need through diverse types of programs and services.
• In 2022, we helped community groups raise $40 million globally. Last year in the U.S., we supported more than 83,000 fundraising events, raising nearly $37 million.
• Loving Planet:
• We have been conducting a multi-year global GHG emissions assessment to establish an emissions baseline, using this foundation to soon set goals for greenhouse gas emission reductions.
• We are working on reducing food waste through donation efforts, animal feed, and composting programs.

Krispy Kreme is an Equal Opportunity Employer:

At Krispy Kreme, we believe that your originality sweetens our recipe. We value the diverse ingredients of the ethnicity, national origin, race, age, sex, gender, intersex, or veteran status of every individual. We strive for an inclusive culture that allows each of our peeps to bring their bold authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

About Krispy Kreme

Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well-known sweet treat brands in the world. Our iconic Original Glazed doughnut is universally recognized for its hot-off-the-line, melt-in-your-mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing Ecommerce and delivery business with more than 14,000 fresh points of access. Our purpose of touching and enhancing lives through the joy that is Krispy Kreme guides how we operate every day and is reflected in the love we have for our people, our communities and the planet. Connect with Krispy Kreme Doughnuts at www.KrispyKreme.com, or on one of its many social media channels, including www.Facebook.com/KrispyKreme and www.Twitter.com/KrispyKreme.