Wireless Solutions Engineer

Who We Are

Singlewire Software is the developer of Visitor Aware and InformaCast, leading visitor management and emergency notification platforms. Our software is used by more than 6,000 organizations around the world, including leaders in education, healthcare, manufacturing and other fields. We strive to keep people safe and informed, everywhere, every time.

The Opportunity

We have an exciting opportunity for a highly skilled Wireless Solutions Engineer to serve as the primary technical authority for wireless hardware, network design, deployment, and support of our new wearable panic button and alerting solutions leveraging Bluetooth Low Energy (BLE) and LoRaWAN technologies. This customer-facing role combines deep technical expertise with strong engagement across engineering, sales, partners, and customers ensuring that all deployed systems meet performance, reliability, and scalable standards. This position is located in Madison, WI.

Key Responsibilities:

• Provide pre and post sales technical support, including RF predictive modeling and solution design and serve as an escalation point for complex technical issues.
• Help develop scalable installation models, develop and maintain acceptance procedures.
• Analyze and diagnose RF (Radio Frequency) interference, power consumption, and connectivity issues.
• Develop training materials and conduct sessions for partners and customers.
• Evaluate, test, and validate wireless hardware, sensors, and gateways.
• Serve as the escalation point for complex technical deployment and performance issues.

Required Qualifications:

• Bachelor's degree in Electrical Engineering, Wireless Communications, related field or equivalent experience.
• Minimum 3 years of experience in wireless network design, RF engineering, or IoT deployment.
• Demonstrated success supporting customer-facing technical roles.
• Deep expertise in BLE and LoRaWAN protocols.
• Proficiency with RF design tools such as Hamina Planner, Ekahau, or iBwave.
• Ability to travel approximately 25% of the time.

Preferred Qualifications:

• Certifications:
  
  
  
  • Hamina Certified Wireless Architect (HCWA)
  • Certified Wireless Network Administrator (CWNA)
  • Certified Wireless Design Professional (CWDP)
  • LoRaWAN Professional Certification
  
  
  
  
• Experience supporting large-scale IoT or wearable panic button deployments.
• Prior partner enablement or channel support experience.
• Strong analytical and problem-solving abilities.
• Excellent written and verbal communication skills.
• Ability to translate technical concepts into operational procedures.
• Strong organizational and project management skills.
• Ability to work independently and in cross-functional teams.