Senior Academic Success Coach

Student Success and Well-Being (SSWB)

The Division of Student Success and Well-Being (SSWB) creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success, retention, and timely degree attainment. Driven by equitable outcomes for all students, innovation, and excellence, we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners, a holistic student-centered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for the role of Senior Academic Success Coach, combining both academic advising and academic coaching. This role is responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey at UCF. The ASC will also work collaboratively with other ASCs, along with other student support and well-being offices across campus, to provide the best, comprehensive care to UCF students.

UCF's Coaching Model:

The Academic Success Coach (ASC) role combines academic advising and academic coaching. The ASC will report centrally in the Division of Student Success and Well-Being and be assigned to an academic unit as positions become available:

Professional Colleges: Business Administration, Hospitality Management, Engineering & Computer Science, Community Innovation & Education.

Health & Sciences: Medicine, Nursing, Health Professions & Sciences, STEM, and General Sciences.

Arts & General Studies: Arts & Humanities, Undergraduate Studies.

Specialized Student Populations: Undeclared or Exploring Students, Student-Athletes.

Responsibilities:

Provide Coaching Services to UCF Students:

• Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students.

• Use relevant programs and technology to create pathways for persistence, progression, and timely graduation.

• Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success.

• Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves.

• Analyze students' academic and personal issues and refer students to the appropriate campus resource office.

• Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more.

• Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success.

• Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed.

• Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations.

• Reinforce the value of coaching through ongoing student relationships.

• Meet the productivity and goal expectations set by the unit and the University.

Function as Lead ASC and Mentor:

• Train and mentor new ASCs assigned to the same disciplines.

• Develop and maintain a collaborative relationship with key faculty/staff in departments of assigned disciplines, keeping up to date with changes in curriculum, processes, policies, and other information relevant to the ASC role.

• Provide updates to the ASC unit re. assigned disciplines.

• Develop and maintain appropriate advising/coaching materials for assigned disciplines.

Provide Assistance to Academic Colleges:

• At the direction of leadership, serve as the appointed representative to the academic college, and perform related duties associated with college-level retention, progression, graduation, and overall student success.

• Implement strategies, in partnership with the college, to increase registration and enrollment, promote timely graduation, and meet established outcomes.

• Assist leadership (Director, Associate Director, and Assistant Director) with developing and coordinating college-based recruiting, outreach, orientation, and ongoing engagement programming in partnership with the academic college.

Other duties as assigned.

Minimum Qualifications:

Bachelor's degree and 2+ years of experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Experience in education, with a preference for experience in higher education.

• Experience in coaching, with a preference for experience in student coaching.

• Experience in and/or understanding of case management.

• Experience in and/or understanding of customer service.

• Experience with using a CRM to case manage/track student, client, or customer interactions.

• Proficiency in Microsoft Office suite (e.g., MS Word and Excel) and desktop agent software (e.g., MS TEAMS).

The most successful candidates may possess the following qualities:

• Ability to work under pressure of deadlines, goals, and/or time limitations.

• Ability to use independent judgment and decision-making skills when assisting students.

• Ability to work well with others and as a team.

• Ability to perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• Excellent written and oral communication skills.

• Excellent organizational skills, multi-tasking skills, and a high level of attention to detail.

• Flexibility to work in a fast-paced, highly innovative environment.

Additional Application Materials Required:

In addition to your application, please submit a resume and a short essay detailing and describing your vision of student success in higher education.

Special Instructions to the Applicants:

• New hires selected for this position at the University of Central Florida can expect to be offered the base salary of $56,000 for the role. Compensation is determined in alignment with UCF's pay structure and internal equity considerations.

• UCF is currently hiring for multiple Senior Academic Success Coach positions across the university. By applying to this posting, candidates will be considered for both current and future openings throughout the institution.

• This is a full-time, year-round position that will include training and development opportunities and a supportive, fast-paced, exciting working environment dedicated to innovating student success and well-being!

• All applicants must be authorized to work for any U.S. employer, as sponsorship is not available for this position.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.