Servicing Associate- Payoff Release

MidFirst Bank is one of the largest owned banks in the United States and this combination of size and private ownership provides our customers with a special brand of banking. Midland Mortgage, a division of MidFirst Bank, is one of the most successful home mortgage servicers in the country.

The Payoff Release Department ensures that mortgage lien are accurately and timely released once a loan is paid in full, in accordance with state-specific requirements and regulatory standards. The team manages exceptions, title defects, and non-standard payoff scenarios to protect lien integrity and reduce legal, financial, and compliance risk.

Position Requirements:

Up to one year of relevant experience or exposure to office or clerical duties in financial services or real estate; loan servicing, payoff processing, lien releases, or title-related work preferred and a plus.

Successful candidates will demonstrate excellence and integrity in their actions as well as engage in building supportive relationships with internal teams and external customers. They will consistently focus on our customers' needs and experience as well as remain mindful of our financial responsibility in order to ensure long term success for our company and customers.

Additional requirements include:

• have ability to multi-task, working on different tasks and projects
• Have excellent time management skills.
• Be very detail-oriented.
• Have proficiency in Microsoft Office suite

Job duties will include:

• Execute and oversee end-to-end payoff and lien release processing, ensuring releases are prepared, reviewed, and submitted in accordance with state and investor requirements
• Independently research, analyze, and resolve lien release and title issues, including non-standard or escalated cases
• Partner with external vendors, title companies, and recording jurisdictions to resolve defects, re-recordings, and rejected releases
• Update tracking systems, databases, and spreadsheets
• Assist leadership with training, cross-training, and knowledge transfer
• Perform additional duties as assigned in support of departmental objectives and regulatory obligations