Territorial Benefits Specialist

At The Salvation Army, our employees are at the heart of our mission. We are committed to fair and equitable pay practices and to creating an inclusive workplace where every individual is valued and supported.

The Territorial Benefits Specialist plays a key role in ensuring our employees receive accurate, timely, and compassionate support with their benefits. This position is ideal for a detail-oriented HR professional who enjoys helping others, collaborating across teams, and contributing to meaningful work that supports both people and purpose. Join us in making a lasting impact while aligning your career with your values.

Compensation Range: $29.20 to $34.36/hourly, based on experience.

Central Territory Headquarters LI

Job Objective:

The Territorial Benefits Specialist is responsible for the day-to-day administration of employee benefit programs, ensuring accuracy, compliance, and exceptional employee support. This role serves as the primary point of contact for benefits-related inquiries and assists with enrollments, claims and vendor coordination, and is responsible for monthly benefits invoice processing.

Essential Job Functions:

This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of the position. Other job-related responsibilities and tasks may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

• Conduct benefits orientation for new employees at Central Territory Headquarters (THQ) and College for Officer Training (CFOT). Serve as a backup for new hire orientation.
• Respond to basic questions from employees regarding new hire benefits enrollment, annual enrollment, and ongoing claims issues.
• Support divisional benefits administrators by assisting with training and issue resolution.
• Develop employee benefits communications, i.e. monthly newsletter.
• Assist with revisions to the annual benefits enrollment presentations for the Central Territory. Collaborate with supervisor on presentations to THQ, CFOT and divisional benefits professional. Advise employees concerning changes to benefits for the upcoming plan year.
• Review and enter appropriate changes to employee benefit records in Chesterfield Resources when necessary.
• Audit and balance monthly insurance billings and submit check requests for approval.
• Work closely with payroll and HRIS to ensure benefit changes are recorded appropriately.
• Enter employee 403(b) contribution changes in the HRIS.
• Assist with 403(b) administration by confirming information on request forms for distributions, loans, and hardship withdrawals for approval.
• Assist in identifying divisions who fail to submit timely 403(b) contribution reports.
• Answer questions and provide FMLA request forms to employees. Review forms for completion and accuracy and submit for approval.
• Work with employees to complete work-related incident/accident reports and submit for approval.
• Provide support for various special projects including THQ Employee Recognition Events, THQ Health & Wellness Events, THQ Christmas Celebration, Territorial Human Resources Conference, etc.

Minimum Qualifications:

The requirements listed below are representative of the minimal education, experience, certifications, skills, and/or abilities required for this position. (Be clear about what is required vs. preferred)

Education

Associate degree in Human Resources or related field. Bachelor's degree a plus

Experience

1-2 years of benefits administration experience

OR - Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Skills/Abilities

• Strong attention to detail and organizational skills
• Excellent communication and customer service skills
• Professional etiquette and teamwork skills
• Knowledge of benefits regulations and compliance requirements
• Proficient in HRIS and Microsoft Office Suite
• Problem-solving and critical thinking
• Ability to work under minimal supervision and maintain the utmost confidentiality and integrity
• Excellent time management skills to manage multiple projects, stay on task and meet deadlines
• Ability to speak, write and understand English in a manner sufficient for effective communication with leadership and field personnel

Supervisory Responsibility:

None

Physical Requirements:

Physical requirements include good speaking and hearing, and manual dexterity for frequently entering data into a personal computer; will be required to visually review document scans of varying quality for prolonged periods of time.

Travel:

Infrequent overnight travel to professional conferences. Approximately twice per year.

Working Conditions:

Full time position performed in a typical office environment. May be hybrid (in office/remote.)