Customer Identity & Access Management (CIAM) Security Architecture Lead

IDEXX's Cyber Security and Information Security teams enable a resilient, adaptable, and security-aware enterprise-supporting the technology that delivers trusted products and solutions to customers worldwide.

The Customer Identity & Access Management (CIAM) Security Architecture Lead is a senior, high-impact role within the Information Security organization, serving as the primary architectural authority and technical visionary for customer identity across IDEXX's customer-facing ecosystem.

This role is responsible for assessing, strengthening, and evolving a secure, scalable, and unified CIAM architecture that supports multiple products, customer types, and integration models-while delivering a consistent, friction-aware customer experience. IDEXX has an existing Auth0 implementation in place; however, this role will lead a comprehensive review and re-architecture of the current environment to ensure it is securely implemented, properly configured, and aligned to enterprise-scale requirements and long-term CIAM vision.

While Auth0 is the current CIAM platform, this role maintains a platform-agnostic security architecture perspective, ensuring IDEXX can evolve, extend, or transition CIAM platforms as business, risk, or regulatory needs change. You will bridge executive strategy and hands-on engineering execution-defining not only what is built, but how customer identity integrates into IDEXX's broader cyber security architecture, ensuring identity is a business enabler, not a constraint.

Location: We are seeking someone driving distance to our Westbrook, Maine HQ where you will be able to work hybrid, with a minimum of 8 days on-site per month. We are also open to those willing to relocate.

In this role, your key responsibilities will include...

CIAM Security Architecture & Platform Leadership:

• Serve as the security architecture authority for customer identity and access management across all customer-facing products

• Assess the existing Auth0 deployment and lead remediation, reconfiguration, and architectural improvements to meet enterprise security and scale requirements

• Design and evolve an enterprise CIAM architecture that remains portable across other CIAM platforms (e.g., Okta CIAM, Ping Identity, ForgeRock, Microsoft Entra ID)

• Establish CIAM security standards, reference architectures, control requirements, and guardrails aligned with Zero Trust principles and enterprise security strategy

Strategic Roadmap & Vision

• Develop and maintain a multi-year CIAM roadmap aligned with enterprise goals and digital transformation initiatives

• Define future-state capabilities including SSO, MFA, passwordless authentication, adaptive authentication, modern RBAC/ABAC models, and expansion across B2B and B2C use cases

• Ensure the roadmap addresses remediation of current-state gaps while enabling long-term scalability and consistency

Authentication, Authorization & Federation

• Architect and govern secure authentication and authorization patterns across diverse customer use cases

• Design and implement federated identity integrations using OIDC, OAuth 2.0, and SAML

• Support customer-managed and federated identity scenarios, including trust boundary definition, assurance levels, and delegated administration models

Multi-Tenant, Admin & Delegated Access Models

• Architect secure multi-tenant CIAM models supporting multiple products, customers, and environments

• Design layered administrative and delegated access controls for internal operations and customer administrators

• Ensure administrative access adheres to least privilege, separation of duties, and strong auditability

Integrations, System Accounts & Non-Human Identity

• Architect CIAM solutions supporting both human customer identities and system, service, and integration accounts

• Define secure API authentication, token lifecycle management, system to system (internal and external) authentication patterns and non-interactive access patterns

Security Controls, Risk & Governance

• Define and validate security controls, configurations, and assurance requirements for CIAM implementations

• Ensure CIAM solutions integrate with the broader security ecosystem including SIEM/SOAR, IAM/IGA, monitoring, and fraud detection platforms

• Partner with GRC, Security Operations, and Product Security teams to perform threat modeling, support audits, and reduce identity-related risk

Cross-Functional Leadership & Communication

• Act as the primary CIAM security advisor to Product, Marketing, IT, Engineering, and Platform teams

• Translate complex identity and security requirements into clear, consumable architectural guidance

• Communicate CIAM strategy, risk posture, and progress to VP-level and executive leadership

What You Will Need To Succeed...

• 8+ years of experience in CIAM/IAM with at least 3 years in a lead or security architecture capacity

• Demonstrated experience assessing, remediating, and scaling existing CIAM implementations in complex environments

• Deep hands-on experience with Auth0 and at least one additional Tier-1 CIAM platform (e.g., Okta CIAM, Ping Identity, ForgeRock, Microsoft Entra ID)

• Expertise in OIDC, OAuth 2.0, SAML, FIDO2/WebAuthn, and SCIM

• Strong understanding of modern application architectures (SPAs, microservices, mobile APIs) and cloud platforms (AWS preferred)

• Proven ability to translate identity risk and architectural gaps into actionable remediation and roadmap decisions

• Strong understanding of Zero Trust principles, identity threat models, logging, monitoring, and auditability

• Ability to communicate complex security concepts to technical and non-technical stakeholders

• Proven ability to navigate a matrixed organization to accomplish goals

Preferred Qualifications

• Security certifications such as CISSP-ISSAP, CISM, or senior vendor certifications (e.g., Okta or Auth0 Certified Architect)

• Experience with Identity-as-Code, CI/CD pipelines, and Terraform

• Experience integrating CIAM with fraud detection, bot mitigation, or risk-based authentication engines

• Experience supporting CIAM in regulated or high-trust environments such as healthcare or life sciences

• Programming or scripting experience (Python, Java, Go, etc.)

• Experience applying analytics or AI/ML to identity security or anomaly detection

What Success Looks Like

• A hardened, well-architected Auth0 environment aligned with enterprise security standards and long-term CIAM vision

• Clear remediation of current-state CIAM security and configuration gaps

• A scalable, secure CIAM foundation supporting consistent customer experiences across products

• A platform-agnostic CIAM architecture that can evolve or migrate without increasing risk

• Product teams enabled with secure, reusable identity patterns that accelerate delivery

What you can expect from us:
* Base annual salary target: $140000 - $160000 (yes, we do have flexibility if needed)
* Opportunity for annual cash bonus and yearly Equity award
* Health / Dental / Vision Benefits Day-One
* 5% matching 401k
* Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!

Why IDEXX?

We're proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people.

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.

Let's pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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