Epic Application Educator

This position develops training environment build, application support, problem resolution and training to Mercyhealth.

Essential Duties and Responsibilities

• Master the assigned application/s as well as specific workflows related to the use of the application/s.

• Use combined knowledge of workflows and the assigned application, to assess current process and information needs. Participate in workflow design improvement and system build of assigned software system (s). Build, test and maintain training environment for the assigned application (s).

• Provide training for application installations, upgrades/updates, and ongoing user training and support.

• Design courses and prepare materials using instructional design principles and methods that are consistent with adult learning principles. Maintain documentation per department protocol.

• Demonstrate and mentor others in effective presentation and facilitation skills to lead an effective learning experience. Deliver training in a classroom setting on an individual basis, or via remote support.

• Scheduling of end-users, trainers, classrooms, and students. Maintains training records in the learning management system.

• Utilize application skills and tools to provide direct phone support to answer end-user questions. Create and document utilizing protocol, triage, follow up and appropriately route or resolve service desk tickets.

• Consults with providers, clinical and business leaders and other partners to identify problems and resolutions related to software applications and functions

• End user support during on-call hours will be expected.

Education and Experience

Bachelor's degree preferred or equivalent work experience in a discipline developing analytical and conceptual thinking skills. Minimum 2 years previous experience training, designing and supporting medical software applications required.

Experience in adult education and detailed understanding of workflows and system configuration required.

Certification and Licensure

Prior certification in Epic application preferred.

Required to achieve assigned Computer Application certifications within 90 days of training and to maintain assigned certification while in this role.

ADDITIONAL REQUIREMENTS

Passing the WI Caregiver Background Check and/or IL Health Care Workers Background Check. Must be able to follow written/oral instructions.

Mercyhealth offers a generous total rewards package to eligible employees including, but not limited to:

* Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.

* Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.

* Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.

* Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.

* Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.

* Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.