Manager of Customer Support

Omni Air International is a private airline providing tailored passenger and government charter services. We're committed to exceeding expectations, with satisfaction and safety as our measure of success.

We pride ourselves on providing our employees a work experience built on family values. Our employee's contributions impact the lives of passengers on a daily basis. Our comprehensive benefits package is designed with you in mind. Medical, dental, vision, company paid life insurance, 401K with company match, employee assistance program and more!

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Manager of Customer Support is responsible to the Senior Director of SOCC. The

Manager of Customer Support is responsible for and has the authority to:

• Coordinate and oversee all aspects of Customer Service with all relevant departments;
• Interact with existing and potential clients to represent Omni's service product;
• Develop a detailed brief for each contract for contracted service compliance;
• Coordinate flight preparations meetings and serve as liaison between the SOCC, Marketing, and relevant departments (example; Ground Operations, Crew Scheduling).
• Prepare or oversee crew briefing sheets for Flight and Cabin Crewmembers for any special requirements during flight.
• Prepare or oversee Ground Operations Representative briefing sheets for any/all requirements.
• Participate in in-brief and debrief with the customer to ensure satisfaction and identify areas for improvement.
• Improve customer service quality results by studying, evaluating, and redesigning processes.
• Work closely with all relevant departments within the Organization to ensure a timely and free flow of information;
• Ensure compliance with all internal standards, policies and procedures of the Organization.

QUALIFICATIONS

• Close attention to detail
• Must be able to speak, write, and read fluent English
• Strong organizational and multi-tasking skills
• Excellent interpersonal communication skills
• Must be proficient in Microsoft Office: Word, Excel, and PowerPoint
• Must be able to pass a 10-year Background/Criminal check and pre-employment drug screen
• Must be legally authorized to work in the United States for any employer without sponsorship.

EDUCATION AND EXPERIENCE

• Bachelor Degree Preferred
• Previous aviation experience Preferred

PHYSICAL REQUIREMENTS

• Stand - 5%
• Walk - 5%
• Sit - 90%
• Travel - 15%
• Lift- up to 50 lbs

MENTAL CAPABILITY REQUIREMENTS

• Must be willing to work in a time-sensitive environment and effectively handle stress associated with meeting deadlines, and managing unexpected change
• Capable of interpreting a variety of and multiple instructions furnished in written, oral, diagram, or schedule form
• Ability to communicate effectively so as to be understood
• Ability to handle numerous activities at once and complete in a timely manner
• Work with limited supervision and possess an attention to detail
• Must be able to identify and resolve problems in a timely manner, gathering and analyzing information skillfully
• Ability to compose letters, outlines, memoranda, and basic reports

Drug Free Workplace, Equal Opportunity Employer M/F/Disability/Veterans/VEVRAA Federal Contractor/Sexual Orientation/Gender Identity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Military and civilian service alumni are encouraged to apply.