Customer Service Intern

Job Title: Customer Service Intern

2026 Summer Intern - Customer Service

Location: Mattoon, IL

Program Duration: June 1, 2026 - August 14, 2026 (10 weeks)

About Justrite Safety Group

Justrite Safety Group is a growing family of industrial safety companies dedicated to protecting workers, workplaces, and the environment. We design and manufacture industry-leading safety solutions used across manufacturing, laboratories, warehouses, and industrial facilities worldwide.

Our teams are united by deep safety knowledge, operational excellence, and a shared commitment to protecting people, property, and the planet.

Internship Program Overview

The Justrite Safety Group Summer Internship Program is a high-impact, project-based experience designed to develop the next generation of leaders in industrial safety manufacturing.

Interns are not observers...they are key contributors. Each intern is assigned a capstone project tied to real business priorities and works closely with experienced leaders, high-potential mentors, and cross-functional teams.

This program is intentionally designed to:

• Deliver measurable business impact
• Provide exposure to industrial manufacturing and safety solutions
• Develop professional and leadership skills
• Create a pipeline into future full-time and leadership development opportunities at Justrite Safety Group

Top-performing interns may be considered for full-time roles or future leadership development programs upon graduation.

Position Summary

The Customer Service Intern will support the team through a structured capstone project aligned to key business needs. This role offers hands-on experience in an industrial safety manufacturing environment, exposure to real-world challenges, and the opportunity to present findings and recommendations to senior leadership.

Key Responsibilities

Responsibilities will vary by function but may include:

• Support inbound customer service inquiries via phone, email, and chat with professionalism and speed
• Learn the company's product and service offerings to confidently assist customers with recommendations
• Identify customer needs and cross-sell / upsell relevant products, add-ons, upgrades, or service packages
• Assist the sales team by generating leads from customer conversations and routing opportunities to the correct rep
• Maintain accurate customer records in CRM systems (notes, contact info, order history, follow-ups)
• Track customer issues, escalations, and resolution timelines to improve response consistency
• Assist with order entry, order tracking, returns, and basic account troubleshooting
• Analyze customer feedback and complaints to identify trends and recommend service improvements
• Support customer retention initiatives such as follow-up outreach and satisfaction check-ins
• Participate in team meetings, training sessions, and professional development events
• Participate in Intern Week, professional development sessions, and networking events
• Present final project outcomes and recommendations during Capstone Presentations to leadership

What You'll Gain

• Real-world experience in industrial safety manufacturing
• Direct exposure to experienced professionals and industry leaders
• Mentorship from a high-potential employee focused on your development
• Hands-on problem-solving and project ownership
• Professional development in communication, analysis, and presentation skills
• Insight into career paths within Justrite Safety Group

Qualifications / Requirements

• Currently pursuing a Bachelor's or Master's degree in a relevant field
  (Engineering, Operations, EHS, Finance, Business, Marketing, HR, Analytics, or related discipline)
• Strong analytical, organizational, problem solving and communication skills
• Ability to work independently and collaboratively
• Curiosity, initiative, and interest in industrial manufacturing or safety solutions
• Proficiency in Microsoft Office (Excel, PowerPoint, Word); additional tools a plus

Why Justrite Safety Group

At Justrite Safety Group, interns work alongside the best in the industrial safety industry - engineers, operators, safety professionals, and business leaders who design products that protect lives every day.

This is more than an internship. It's an opportunity to:

• Learn how a global industrial safety manufacturer operates
• Contribute to work that matters
• Build a foundation for a long-term career in safety, operations, engineering, or business leadership

Compensation:

The position offers a competitive hourly rate of $20.