Sr. Inside Sales Representative

We value individuals with a competitive spirit and a relentless drive to succeed in the highest echelons of the industry. Our ideal candidate and teammate thrives in a fast-paced environment, consistently seeking opportunities to outperform competitors and achieve top-tier results, while never hesitating to ask for help when needed. At IPS, we compete in the Major leagues, where innovation, curiosity, and adaptability are crucial to our sales approach. We seek teammates who combine strong technical acumen with a deep understanding of our customers, disciplined execution, and strategic thinking. Time management, effective communication, and a 'buyer first' mindset are essential. We encourage our team members to continuously seek knowledge, ask probing questions, and challenge conventional thinking to uncover innovative solutions that set us apart from the competition.

Responsibilities & Expectations:

IPS is seeking a skilled and experienced Senior Inside Sales Representative to support Distribution and Break Sales operations. In this role, you will serve as a key partner to the customers and Field Service teams, ensuring responsive customer support, accurate order execution, and strong supplier coordination. This position requires a high level of technical understanding, problem-solving ability, and ownership over the full sales support process.

Distribution & Break Sales Support

• Own and manage all Distribution and Break Sales inquiries from intake through order fulfillment
• Provide timely and cost-effective customer service in support of IPS outside sales, field service teams, and OEM partners
• Process complex customer inquiries, including part identification, application support, and solution recommendations
• Prepare and deliver detailed quotations for motors, components, and related products
• Enter and manage customer orders, ensuring accuracy in pricing, lead times, and specifications
• Coordinate procurement and selection of motors and components from suppliers
• Support urgent and break-fix situations by prioritizing critical orders for field service and customers

Customer & Field Service Support

• Serve as a technical resource for customers and field service personnel, resolving inquiries with support from engineering and OEM partners as needed
• Assist field service teams with parts identification, availability checks, and expedited sourcing
• Support customer issue resolution, including shipment discrepancies, returns, and warranty-related concerns
• Provide order tracking, shipment updates, and status communication to customers and internal stakeholders

Supplier & Inventory Coordination

• Build and maintain strong relationships with external suppliers and distributors
• Negotiate lead times and availability to meet customer and service demands
• Assist with inventory management and stocking strategies to support both distribution and service needs
• Monitor supplier performance and support resolution of supply or quality issues

Operational Excellence

• Maintain detailed documentation and notes within order files and ERP systems
• Interpret and ensure compliance with IPS operating policies and procedures
• Utilize Continuous Improvement tools and processes to improve efficiency and service delivery
• Support processing of orders, credits, and related sales documentation
• Identify opportunities to streamline processes and improve customer response times

Qualifications and Competencies:

• Highschool diploma or equivalent required
• Associate's or Bachelor's degree in Business, Supply Chain, Engineering Technology, or related field preferred.
• 5+ years of experience in inside sales, distribution, industrial sales support or technical customer service required
• Experience supporting field service or time sensitive parts environment strongly preferred
• Background in rotating equipment, industrial components or electrical systems preferred

You'll thrive at IPS if you...

* Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
* Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
* Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
* Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
* Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
* Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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