CSRC Program Analyst

CSRC Program Analyst

Location: Remote, USA
Employment Type: Full-Time
Compensation: $90,000.00 - $113,000.00 (Range applies to US candidates only) + Benefits/Variable Comp/Equity - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

The CSRC Program Analyst plays a pivotal role in optimizing operational processes, streamlining communications, and assisting in the delivery of seamless and innovative solutions within Customer Support & Remote Consulting (CSRC) to enhance customer experience. This individual will report to the Senior Manager of CSRC Programs and will assist in gathering and analyzing data, identifying trends, and collaborating cross-functionally to drive efficiency and effectiveness within our customer-facing business units. The Analyst will be embedded in the organization and work with key leaders to ensure alignment and continuity amongst different functional programs within CSRC.

Primary Duties and Responsibilities

• Support the CSRC Programs change management strategy by overseeing change records in Atlassian (Jira) or other assigned platforms, facilitating communication with targeted stakeholders, and conducting readiness workshops or training sessions to ensure successful adoption.
• Support CSRC Programs communication and project efforts, including but not limited to, supporting communication matrix strategies, designing project status dashboards for leadership updates.
• Oversee the administration of CSRC SharePoint sites and Confluence pages, including but not limited to, partnering with page owners on content management, managing site permissions, compliance with governance policies, and delivering monthly or quarterly site updates.
• Collaborate closely with teams within CSRC to provide support for various customer-focused projects and initiatives, assisting in progress planning, execution, and evaluation.
• Work collaboratively with cross-functional teams external to CSRC to support operational improvements and ensure alignment/coordination of customer-related activities.
• Generate comprehensive reports that analyze operational data using Kantata, Salesforce, ServiceNow, and CSRC contracting, focusing on delivering actionable insights and recommendations to senior leadership. Key responsibilities include compiling monthly performance dashboards and conducting in-depth ad hoc analysis for quarterly business reviews.
• Support contract enablement by managing the SOW workflow process within Microsoft Planner and ServiceNow, including but not limited to, updating SOW statuses in Docusign, requesting and activating project codes in Kimble, addressing invoicing inquiries, handling reporting requests from partners and customers, and processing project code closures.
• Assist the Partner Success team in coordinating and managing Partner Technical Webinars, including scheduling presenters, handling logistics, distributing post-event materials and recordings, and analyzing attendance and webinar results.

Required Education and Experience

• 3+ years of experience supporting VP+ level leaders with operational efficiency items.
• Experience with project management tools, such as MS Project or similar.

Preferred Education and Experience

• 1-2 years of relevant EPM/CPM or project management work experience.
• A professional accounting designation (e.g. CPA, CMA, CGA, CA), advanced degrees (MBA, MFA), and/or other professional designations or certifications (applicable to accounting/finance and information technology).
• Strong analytical and reporting skills, including experience with Power BI or comparable BI tools, advanced Excel, and synthesizing data from systems like OneStream, Kantata, Salesforce, and ServiceNow.
• Proven experience in operations management, project management, change management, or a related role, preferably within the technology industry.

Knowledge, Skills, and Abilities

• Ability to communicate succinctly and effectively with Sr. Leaders and Executives, both orally and in writing.
• Presentation and public speaking skills.
• Ability to synthesize data and insights and propose remedial plans to enhance efficiency.
• Effective time management and organizational skills.
• Proficient in basic computer skills and Microsoft Office: Word, Excel, PowerPoint.
• A strong understanding of customer-facing organizational best practices.
• Demonstrated ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.

Travel

• Approximately 10-20% of travel is required for this position.

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

Benefits at OneStream
OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are:

• Excellent Medical Plan
• Dental & Vision Insurance
• Life Insurance
• Short & Long Term Disability
• Vacation Time
• Paid Holidays
• Professional Development
• Retirement Plan

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

#LI-CB1

#LI-Remote