Digital Workspace Technician

Recognized as aMilwaukee Journal SentinelTop Workplace for 14 consecutive years, including three years of being honored as number one! Join us at West Bend, where we believe that our associates are our greatest asset. We hire talented individuals who are conscientious, dedicated, customer focused, and able to build lasting relationships. We create and maintain an environment where you feel a sense of belonging and appreciation. Your diversity of thought, experience, and knowledge are valued. We're committed to fostering a welcoming culture, offering you opportunities for meaningful work and professional growth. More than a workplace, we celebrate our successes and take pride in serving our communities.

This position offers a hybrid schedule (3 days in the office) for collaboration days, team meetings or other in-person events. The position can be based in West Bend, WI.

External applications will be accepted on a rolling basis while the position remains open.

Responsible for configuring and deploying desktop and laptop computers, mobile devices, phone systems, and peripheral devices according to company standards and user requirements. Provide setup, configuration, and ongoing support for network printers and audio/video conferencing systems to ensure reliable collaboration and productivity. Install and update software applications, patches, and security updates as needed. Manage user accounts, permissions, and access controls in collaboration with the IT security team. Monitor system performance, health, and security posture using monitoring tools and dashboards. Provide training and guidance to end-users on how to effectively utilize digital workspace technologies and self-service resources. Create user documentation, tutorials, and knowledge base articles to facilitate self-help and troubleshooting. Collaborate with cross-functional teams, including IT infrastructure, network operations, security, and application support teams, to resolve complex technical issues and implement integrated solutions. Identify opportunities for process optimization, automation, and efficiency gains within the digital workspace environment. Participate in technology evaluations, pilot programs, and proof-of-concept initiatives to drive innovation and enhance user experience. Escalate unresolved issues to Digital Workspace Engineers or Senior Engineers as appropriate to ensure timely resolution of technical problems. Assist with basic scripting and automation tasks under the guidance of higher-level staff to optimize routine processes.

Preferred Experience and Skills

0 to 2 years of experience in IT support, desktop support, or digital workspace management.
• Adaptability to learn new technologies quickly and apply them effectively in the workplace.
• Troubleshooting skills with the ability to diagnose and resolve hardware, software, audio/video, printing and network issues effectively.
• Excellent communication and customer service skills, with the ability to interact professionally with users at all levels of the organization.
• Basic proficiency in operating systems, productivity suites, and collaboration platforms.
• Basic familiarity with scripting technologies such as PowerShell is a plus.

Preferred Education and Training

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent work experience.

The salary range for this position is $61,549 - $76,936.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, business needs, geographical location, and internal equity. Compensation decisions are made by West Bend and are dependent upon the facts and circumstances of each position and candidate.

West Bend offers a comprehensive benefit plan including but not limited to:

• Medical & Prescription Insurance

• Health Savings Account

• Dental Insurance

• Vision Insurance

• Short and Long Term Disability

• Flexible Spending Accounts

• Life and Accidental Death & Disability

• Accident and Critical Illness Insurance

• Employee Assistance Program

• 401(k) Plan with Company Match

• Pet Insurance

• Paid Time Off. Standard first year PTO is 17 days, pro-rated based on month of hire. Enhanced PTO may be available for experienced candidates

• Bonus eligible based on performance

• West Bend will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act for Colorado employees, in accordance with its plans and policies.

West Bend provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and promotion.