IT Technical Analyst

Job Summary: We are currently seeking an exceptional candidate to be part of the IT Infrastructure team at Tempur Sealy. The individual who fills this position must be able to work both independently at times and in addition needs to be highly collaborative in a team environment. Soft skills and high energy and drive are as important as this individual's technical competency. The GSD team will look to this individual as a technical leader in driving continuous improvement in the technologies the team supports and deploys.

This individual will work directly to develop and improve collaboration and core end user technologies such as Microsoft Office 365, Active DirectoryGroup Policies, Endpoint Management (Intune), System Center (SCOM, SCCM), CCTV, Teams Rooms, and ServiceNow to name a few. In addition, at times this individual will work directly with end users by resolving their operational issues in a timely manner with the highest level of quality and service. To support these goals, this position will interface heavily with the other IT support team members as follows:

1. Application Analysts
2. Systems Analysts
3. Business Analysts
4. Server Administrators
5. Network Analysts
6. Security & Compliance Analysts

This position may interface externally with outside vendors.

Essential Duties, Responsibilities, and Key Results Area:

• Intune Administration responsibility for multisystem management and configuration
• Understand basic hardware and software architecture
• Understand shrink-wrap application functionality (packaged/off-the-shelf application functionality)
• Apply/specify software patches/virus protection
• Create and maintain appropriate systems and user documentation
• Timely and effective communication of production support issues
• Demonstrate working knowledge of essential PC software (e.g., Microsoft Office Suite)
• Educates customers
• Demonstrate the use of good prioritization and time management skills
• Demonstrate active listening through acknowledgement and application of information received
• Compose written documents at an appropriate level of detail that express ideas in a clear and concise manner
• Strong verbal and written communication
• Works effectively with people that have different views
• Displays a sense of urgency
• Enforce software license compliance
• Balance the need for speed with quality
• Keeps people up to date with information
• Persist in efforts
• Deliver high-quality work at a task level and demonstrate good follow-up skills
• Constructively probe and question to gather information, ensure input from all members of the team, and build momentum toward decision making and action plans
• Incident Service Level Attainment
• Follow through and attention to detail
• Mentoring of more junior GSD staff
• Completion of any tasks assigned (e.g. PC build, image, etc.)
• Quality of work which leads to optimal system performance, availability, and data integrity
• On time delivery of project work
• Quality of solution delivered in terms of industry best practices to achieve operational sustainability and reliability
• Generation of new ideas/methods for improving the effectiveness of Tempur Sealy's end user and collaboration infrastructure and delivery of those ideas
• Recommend the most cost beneficial infrastructure solutions based on strategy
• Design and implementation skills to lead new projects
• Monitoring of current and new technologies

Other primary duties and responsibilities include the following; however, Management reserves the right to assign or reassign other appropriate duties to this job at any time. This document excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary Range: $58,000-$82,000

Ideal Candidate Possesses These Attributes:

• Strives for timely resolution of issues
• Has the ability to work with all types of users in all types of situations
• Quality driven to ensure end user satisfaction
• Continuously endeavors to learn applicable technology in order to better support the end users
• Possesses excellent collaboration and communication skills
• Self-motivated and independent with very little supervision
• Driven to achieve project and task success for on time delivery meeting objectives
• Highly collaborative with strong interpersonal skills to effectively interact with a wide range of individuals from Sr. Managers, Business users, and other IT professionals
• Determined to set the bar for excellence for quality in delivery and planning
• Ensures technology delivered is well planned for Operational sustainability and reliability

Qualifications:

• Bachelor's degree in information technology or related field or equivalent IT related experience

• Minimum 3 Years of experience in a similar technical role

To perform this job successfully, the employee must be capable of performing each essential duty and responsibility satisfactorily. The requirements herein are the minimum levels of knowledge, skills, and/or abilities required.

Work Environment/Physical Requirements: Fast-paced corporate office environment. Some stress may occur. Regular travel is not expected in this position; however, travel around scheduled projects such as program rollouts may be necessary.

The work environment and physical demands characteristics are representative of those an employee encounters while performing the essential duties, responsibilities, and key results of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties, responsibilities, and key results outlined herein.

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.