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Case Manager - Individual Homeless Services Shelter Pay Range $24.00 - $27.00 per hour Company Overview Community Teamwork is a private non-profit organization located in Lowell MA. We employee over 600 employees and are a catalyst for social change. We leverage our programs, our partnerships, and our collective voice to foster equity, compassion, and community engagement by creating housing, education, and economic opportunities. Position Summary The role of this Case Manager is to provide case management to participants and to provide advocacy, support, and referral information and assist individuals to overcome barriers to become self-sufficient. Essential Functions and Responsibilities
- Complete intake and needs assessments with each participant, which may involve a broad range of areas including housing, finance & budgeting, employment, education, food & nutrition, school & daycare, legal issues, health, parenting, and daily living skills
- Interview and evaluate clients to formulate Individualized Service Plans based on Program requirements. Work closely with clients to identify and build upon strengths and develop strategies to address barriers and concerns identified through the assessment process
- Help clients build self-sufficiency plans. Assist clients to transition to self-advocacy roles
- Advocate on behalf of clients, and attend administrative hearings if necessary
- May perform home visits and/or unit inspections
- Establish, evaluate and monitor goals for clients linked to measurable outcomes. Work collaboratively with interdisciplinary team of collateral providers and partners to ensure coordination of services
- Maintain the structure and policies of the program through orientation of participants by reviewing program rules, policies, and case management visits
- Uphold the values of CTI - Equity, Integrity, Compassion
The duties listed above are representative of the work performed. Other related duties may be assigned. Qualifications
- High School Diploma or equivalent education
- Prior related experience
- Minimum of one year assessment, advocacy and case management work in a Human Service field
- Knowledge and experience working with low income, culturally diverse, and at-risk families and individuals
- Demonstrated knowledge of community resources available to low-income individuals and families
- Excellent customer service, organizational, oral and written communication skills
- Ability to manage multiple priorities and work in a fast-paced environment
- Proficient computer skills required in basic computer software and data collection systems
- Excellent crisis management skills
- Ability to maintain accurate records and confidentiality of information
- Excellent attention to detail
- Valid Driver's License
Preferred Qualifications
- Bilingual (English/Spanish, English/ Haitian-Creole, English/Khmer, English/Portuguese)
Benefit Information At Community Teamwork, our employees enjoy best-in-class benefits to support their physical, financial and emotional wellness. We offer:
- 4 Weeks of Paid Time Off - Paid Sick Leave - 12 paid holidays
- Medical, Dental, and Vision Insurance - Company Paid Life Insurance - Critical Illness Insurance-Pet Insurance
- Tuition Reimbursement - Career Advancement and Professional Development Opportunities
- 5% employer contribution to your 401K retirement account after 6 months of employment
- Great coworkers and a great mission with an outstanding Community Action offering a chance to help make a real difference in the lives of those we serve
Equal Opportunity Employer - Vets/Disabled This is an exciting opportunity to become an integral member of an innovative team in an organization committed to excellence.
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Community Teamwork
life insurance, vision insurance, paid time off, paid holidays, sick time, tuition reimbursement, 401(k)
Feb 06, 2026