Rental Administrative Assistant

From a small family business to a multi-billion-dollar global company, Sonoco has been changing the face of products and packaging since 1899 - all while keeping the heart of "People Build Businesses" alive.

Our talented people are at the core of our growth, constantly reinventing the Sonoco wheel with brilliant solutions every year. Today we are a world leader in global packaging solutions with diversified operations in over 34 countries. We're extremely proud of our portfolio of brands, our achievements in sustainability and industrialization and the groundbreaking work accomplished by our people.

The Rental Administrative Assistant provides essential support for ThermoSafe's Orion r high-performance temperature-controlled box rental program-delivering reusable, sustainable packaging solutions for pharmaceuticals, biologics, and healthcare shipments. This role ensures smooth daily operations through communications, system transactions, inventory accuracy, troubleshooting, and reporting in a fast-paced logistics environment.

What you'll be doing:

• Conduct high-volume outbound calling (approximately 50-80 calls per day) to customers and ship-to locations to coordinate the return of Orion boxes, driving significant improvements in lost box recovery rates and program sustainability.
• Manage communications, emails, and coordination with plants, stakeholders, and logistics partners (e.g., CEVA) to resolve inquiries and ensure timely responses.
• Maintain inventory accuracy in Oracle EBS, including cycle counts, production entries, sub-inventory transfers, data entry from spreadsheets (e.g., CEVA transactions), and adjustments.
• Support logistics processes such as transportation setup, PO/BOL creation, receiving, cold storage scheduling, and occasional overseas shipment paperwork.
• Troubleshoot daily error emails from plants, perform process/IT reviews, and handle ad-hoc issue resolution for the Orion program.
• Participate in recurring meetings (e.g., commercialization, TCR/ECO, Hanzo/Putnam) and provide admin support to the Fleet Manager, including special projects.
• Generate monthly reports (e.g., Asset Batch checks, returns by location) and Power BI dashboards for all rental locations.
• Assist with periodic inventory support visits (2-3 days, twice annually) and maintain resources like part lists and cheat sheets for new assets/customers

This is a hybrid position with in-office attendance at our Corporate Headquarters location in Arlington Heights, IL.

We'd love to hear from you if:

• Education: Minimum 2-year college degree, additional qualifications in Office Administration is a plus.
• Experience: Minimum of 2 years of experience in an administrative or office support role. Experience in high-volume call environments (e.g. call center, customer recovery or outbound coordination roles) is strongly preferred, ideally combined with supply chain or cold chain exposure.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook) including strong Excel skills and Power BI. Knowledge of Oracle EBS is a plus.
• Organizational Skills: Strong organizational and multitasking abilities, with attention to detail and accuracy.
• Communication Skills: Excellent verbal and written communication skills, with a professional and courteous and persistent phone presence for high-volume customer interactions.
• Time Management: Ability to prioritize tasks and manage time effectively to meet deadlines.
• Problem-Solving: Strong problem-solving skills and the ability to work independently and as part of a team.
• Customer Service: Demonstrated ability to provide high-quality customer service and handle inquiries professionally.

Compensation:

The annual base salary range for this role is from $63,440 to $71,370.

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.