Online Degree Pathway Specialist - Remote

Lubbock

43644BR

TTU Online Business Operations

Position Description

Provides excellent signature service experience to prospective students to Texas Tech University Online to drive strategic enrollment growth. Leads efforts to assist prospective transfer students in understanding how their existing credits apply toward degree completion at TTU. Plays a key role in guiding the largest population of TTU Online undergraduate students toward the most efficient and cost-effective degree pathways, ensuring they maximize transferable credits and achieve their bachelor's degrees as quickly and affordably as possible. Title reserved for the use of TTU Online.

About the University

Established in 1923, Texas Tech University is a Carnegie R1 (very high research activity) Doctoral/Research-Extensive, Hispanic Serving, and state-assisted institution. Located on a beautiful 1,850-acre campus in Lubbock, a city in West Texas with a growing metropolitan-area population of over 300,000, the university enrolls over 40,000 students with 33,000 undergraduate and 7,000 graduate students. As the primary research institution in the western two-thirds of the state, Texas Tech University is home to 10 colleges, the Schools of Law and Veterinary Medicine, and the Graduate School. The flagship of the Texas Tech University System, Texas Tech is dedicated to student success by preparing learners to be ethical leaders for a diverse and globally competitive workforce. It is committed to enhancing the cultural and economic development of the state, nation, and world.
About Lubbock:Referred to as the "Hub City" because it serves as the educational, cultural, economic, and health care hub of the South Plains region, Lubbock boasts a diverse population and a strong connection to community, history, and land. With a mild climate, highly rated public schools, and a low cost of living, Lubbock is a family-friendly community that is ranked as one of the best places to live in Texas. Lubbock is home to a celebrated and ever-evolving music scene, a vibrant arts community, and is within driving distance of Dallas, Austin, Santa Fe, and other major metropolitan cities. Lubbock's Convention & Visitors Bureau provides a comprehensive overview of the Lubbock community and its resources, programs, events, and histories.

Major/Essential Functions

• Reach out to all new student appointment requests to set up a time to review their educational goals and create a degree plan including microcredentials and PLA to get them to those goals as efficiently as possible. 50%
• Develop prospective degree plan that are agreed upon with the prospective students. 30%
• Ensure all prospective degree plans are saved in Salesforce for OSAs and appointments/calls are logged. 10%
• Attend and Present at Online Degree Pathway virtual presentations to encourage students to take part in the service. 10%

Knowledge, Skills, and Abilities

Working knowledge of Microsoft Office Suite. Ability to learn and utilize customer relationship software, Salesforce. Demonstrate working knowledge of admissions and academic advising policies and procedures, and proficient use of admissions technology. Excellent time management, organization, critical thinking, and efficiency skills. Ability to prioritize in a fast paced environment.

Required Qualifications

Bachelor's degree plus one year related experience; OR a combination of education and/or related experience to equal five years.

This position requires eligibility to drive TTU vehicles, including a valid U.S. driver license and two years of driving experience.

Preferred Qualifications

• Working knowledge of higher education admissions and academic advising.
• Fast paced degree planning experience where accuracy is required with multiple Online degrees from various colleges within the university.
• Experience in academic advising desirable.
• Bilingual in Spanish/English preferred.
• Customer service experience.

Safety Information

Adherence to robust safety practices and compliance with all applicable health and safety regulations are responsibilities of all TTU employees.

Does this position work in a research laboratory?

No

Required Attachments

Cover Letter, Professional/Personal References, Resume / CV

Job Type

Full Time

Pay Basis

Hourly

Job Family

Academic and Student Services

Job Sub Family

Academic Advising

Hourly Pay Range

$16.39 - $21.30 - $26.25

Pay Statement

Compensation is commensurate upon the qualifications of the individual selected and budgetary guidelines of the hiring department, as well as the institutional pay plan.

Travel Required

Up to 25%

Shift

Day

Grant Funded?

No

EEO Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information or status as a protected veteran.