Senior IT Change Control Analyst - Hybrid-Madison, WI

Role Snapshot
Our Senior IT Change Control Analyst plays a critical role in overseeing and managing the change management process within the organization. This Senior Analyst is responsible for monitoring the change request queue, ensuring changes are reviewed, scheduled, and implemented efficiently while minimizing risk to business operations. They will collaborate closely with change submitters, business stakeholders, and leadership to identify potential conflicts and determine optimal timing for changes to production systems. In addition to handling standard change requests, they are also responsible for processing expedited and emergency changes as needed. Our Sr IT Change Control analyst will lead the Change Advisory Board (CAB) meetings and facilitates discussions and approvals. This role is part of a cross-functional team that supports both change control and major incident management to ensure stability and continuity of IT services.

Salary Range
$80,000 ~ $110,000
The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills, and experience.
Hybrid Work
This position will be hybrid, having the regional availability to come into the Office 3 days (Tue - Thurs) a week. Our office location: WPS Corporate Center Building - 1717 W. Broadway in Madison, WI.

How do I know this opportunity is right for me? If you:

• Enjoy monitoring and managing the IT change request queue to ensure timely and efficient processing of all change requests.
• Can review change submissions for accuracy, completeness, and potential conflicts with other scheduled changes.
• Like to collaborate with change submitters, business stakeholders, and IT leadership to coordinate scheduling and minimize operational risk.
• Have identified and mitigated risks associated with proposed changes to production systems.
• Have processed and coordinated expedited and emergency change requests in accordance with established procedures.
• Can maintain detailed documentation of all change activities in compliance with organizational policies and audit requirements.
• Like to manage Major Incidents in collaboration with the Major Incident Management team to ensure change-related incidents are managed effectively.
• Thrive when contributing to the continuous improvement of change management processes and tools.
• Enjoy providing reports and metrics related to change activities, success rates, and trends to leadership and stakeholders.

Minimum Qualifications

• US. citizenship is required for this position due to Department of Defense restrictions.
• Bachelor's degree in related field OR equivalent post high school education and/or work-related experience.
• 5 or more years of progressive experience in IT Change Management, IT Operations, or a related IT Service Management (ITSM) role.
• 2 or more years with ITSM Change Management processes, including planning, reviewing, and coordinating change requests.
• Current ITIL Foundation 4 certification or obtained within 1 year of service.
• Solid knowledge and understanding of Incident Management and Major Incident Management processes, especially in high-impact or time-sensitive scenarios.
• Strong knowledge of enterprise IT systems, tools, and infrastructure, including servers, networks, applications, and production environments this also includes:
  
  
  
  • Demonstrated experience with ServiceNow or other ITSM platforms (e.g., BMC Remedy, Cherwell, Jira Service Management).
  • Strong verbal and written communication skills, with the ability to clearly articulate technical and non-technical information to diverse audiences.
  • Solid stakeholder engagement, with a proactive and solution-oriented approach to interactions.
  • Project management experience, particularly involving coordination of cross-functional IT initiatives or deployments.
  • Strong analytical and problem-solving with attention to detail.
  
  
  
  

Preferred Qualifications

• 7 or more years of progressive experience in IT Change Management, IT Operations, or a related IT Service Management (ITSM) role.
• 5 or more years with ITSM Change Management processes, including planning, reviewing, and coordinating change requests.

Remote Work Requirements

• High speed cable or fiber internet
• Minimum of 10 Mbps downstream and at least 1 Mbps upstream internet connection (can be checked at https://speedtest.net)
• Please review Remote Worker FAQs for additional information

Benefits

• Hybrid work
• Performance bonus and/or merit increase opportunities
• 401(k) with a 100% match for the first 3% of your salary and a 50% match for the next 2% of your salary (100% vested immediately)
• Competitive paid time off
• Health insurance, dental insurance, and telehealth services start DAY 1
• Professional and Leadership Development Programs
• Review additional benefits: (https://www.wpshealthsolutions.com/careers/fulltime_benefits.shtml)

Who We Are

WPS, a health solutions company, is a leading not-for-profit health insurer and federal government contractor headquartered in Madison, Wisconsin. WPS offers health insurance plans for individuals, families, seniors and group health plans for small to large businesses. We process claims and provide customer support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. WPS has been making healthcare easier for the people we serve for nearly 80 years. Proud to be military and veteran ready.

Culture Drives Our Success

WPS' culture is where the great work and innovations of our people are seen, fueled and rewarded. We accomplish this by creating an open and empowering employee experience. We recognize the benefits of employee engagement as an investment in our workforce-both current and future-to effectively seek, leverage, and include differing and unique perspectives that fuel agility and innovation on high-performing teams. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities.

We are proud of the recognition we have received from local and national organization regarding our culture and workplace: WPS Newsroom - Awards and Recognition.

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This position may from time to time provide support to federal health care programs and other governmental or regulated industries. In accordance with law and/or contractual requirements, individuals in this role are or may be subject to all applicable federal regulations, agency contract requirements, and WPS internal policies, including but not limited to standards for data security, privacy, confidentiality, and program integrity. WPS and its personnel are subject to mandatory enhanced screening and background investigation prior to being granted access to information systems and/or sensitive data in order to safeguard regulated information and government resources that provide critical services.