Security Officer - Dispatch Operator

Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a Security Officer - Dispatch Operator in Mason, OH, you will serve and safeguard clients in a range of industries such as Retail/Malls, and more. As a Dispatch Officer with Allied Universal at a busy retail location, you will monitor activity from a central post, coordinate officer response to incidents and service requests, and maintain clear radio and phone communication with site teams. You will help support routine patrol coverage, document security-related events, and deliver a customer-focused presence. You will bring agility, reliability, and integrity while working as one team in a caring culture.

Position Type: Full Time

Pay Rate: $17.00 / Hour

Job Schedule:

Why Join Us:

Smart Tools: Access to our exclusive technology to view and claim additional shifts to earn more.
• Career Growth: Get paid training and access to career growth opportunities.
• Financial and Health Benefits: Enjoy access to a retirement savings plan, plus medical, dental, vision, basic life and AD&D, and disability insurance.
• Exclusive Perks: Enjoy discounts on top brands and services through our Perks Program.

What You'll Do:

• Provide customer service to clients and visitors by following site-specific security-related procedures, policies, and when appropriate, emergency response activities at a retail and/or mall location.
• Receive and triage incoming calls, radio traffic, and alarm notifications; dispatch officers and/or notify appropriate responders based on established post orders.
• Monitor CCTV and other security-related systems, identify irregular activity, and communicate observations to on-site personnel and/or management in a calm, problem-solving manner.
• Document incidents, service requests, and shift activity in written logs and reports; maintain clear communication with supervisors and site contacts.
• Support regular and random patrol operations by tracking officer locations, coordinating coverage for high-traffic areas, and assisting with incident response as needed.

Minimum Requirements:

• Have a minimum of 6 months of security-related experience.
• Being comfortable using a computer or tablet is preferred.
• Having access control and/or badge experience is preferred.
• Having CPR and/or First Aid is preferred.
• Having customer service experience is preferred.
• Be at least 18 years of age for unarmed roles; 21+ years of age for armed roles.
• Possess a high school diploma or equivalent.
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws.
• Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
• A valid driver's license will be required for driving positions only.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.