Senior Principal Brand Success Partner - Life Sciences

The Senior Principal, Brand Success Partner plays a key role in realizing Surescripts' life sciences value proposition by ensuring that each client gains maximum benefit from Surescripts' network and tools - from faster patient access to medications to improved commercial outcomes for their brands. By embracing a partnership mindset and continuous value delivery, this role directly supports Surescripts' vision of being a trusted, must-have partner to life sciences companies, leading to sustained account growth and customer success. The Brand Success Partner leads the customer relationship with a select group of high-value life sciences client accounts once the sale has been made. The individual in this role will use a blend of strategic leadership, consultative guidance and rigorous account management to drive account success. This position is instrumental in orchestrating a cross-functional Surescripts team, including sales, product, implementation, clinical intelligence and analytics, to drive brand success, customer retention, expansion and evangelism. The Senior Principal Brand Success Partner also brings in others from the organization, including Executive Team members, our CEO, owners and Board members, as needed.

Enterprise Account Partnership:

• Own a focused portfolio of 1-5 highly strategic Life Sciences enterprise accounts, typically involving multi-year agreements and complex governance structures.

• Operate at the enterprise (portfolio) level as well as the single brand/product level to set a path for long-term account health and growth.

• Manage relationships with large, matrixed global client organizations, navigating multiple stakeholders and competing internal priorities within each client's environment.

• Act as the single point of accountability for overall account performance.

Cross-Functional Collaboration & Leadership:

• Act as a bridge across internal Surescripts teams - including Sales, Product, Analytics, Legal, Finance, Operations, Implementation, Clinical Intelligence and Customer Support - to align Surescripts' efforts with the client's needs and objectives.

• Clearly translate the client's requirements, strategic direction, and constraints back into the Surescripts organization, ensuring all teams understand what success looks like for the customer.

• Lead post-sale complex initiatives such as new product implementations, service launches, and major project rollouts for your accounts with strong governance, clear communication, and cross-department coordination.

• Proactively identify and address internal process gaps or misalignments that could impact the client's experience, driving process improvements to better support life sciences partners.

Analytical & Financial Excellence:

• Apply a data-driven approach to account management. Work closely with Surescripts' Data & Analytics teams to gather and interpret usage data, outcome metrics, and other KPIs that demonstrate value to the client.

• Translate complex analytics into clear, executive-ready insights and narratives that tie Surescripts' services to the client's key performance metrics (e.g. speed-to-therapy improvements, streamlined operations).

• Show strong financial acumen, comfortable discussing ROI, cost-benefit analyses, and economic justifications for solutions with client procurement and finance leaders.

• Rigorously quantify the impact of Surescripts' partnership in terms that resonate with executive stakeholders, meeting the highest standards of evidence and business value.

Account Planning & Relationship Health:

• In partnership with the Account Executive, develop and maintain an enterprise-grade account plan for each client, outlining strategic objectives, multi-year roadmaps, key stakeholders, revenue projections, potential risks, and mitigation plans.

• Maintain robust forecasting and CRM discipline, providing accurate visibility into account status, renewal likelihood, and growth opportunities for Surescripts leadership.

• Ensure a continuous state of account "renewal readiness" by tracking contract timelines, value delivered, and stakeholder sentiment well in advance of renewal dates.

• Serve as the accountable owner for overall relationship health, orchestrating internal resources as needed to meet commitments and keep the account on a positive growth trajectory, expanding business within current contracts and setting the path for additional business opportunities.

Collaborative Consultative Engagement:

• Engage credibly with client leaders on strategic priorities and future planning.

• Lead consultative, value-based engagements that go beyond product features to address the client's enterprise-wide transformation goals and business drivers.

• Conduct insightful conversations on competitive dynamics, payer & market access challenges, and emerging healthcare trends, positioning Surescripts' offerings as solutions to the client's high-value problems.

• Proactively identify opportunities and innovations aligned to the client's long-term growth objectives (3-5 year horizon), translating complex challenges into clear, actionable strategies with measurable business outcomes.

• Continuously partner with the Account Executive to help identify "whitespace" opportunities within each account - new use cases, additional brands or business units, and unmet needs across commercial, clinical, policy, or digital domains.

Compliance Leadership:

• Stay informed on market access and payer dynamics, healthcare policy changes, and regulatory or compliance requirements (e.g., patient data privacy, FDA/CMS regulations) that impact how life sciences companies operate.

• Ensure that all partnership activities and solutions adhere to relevant regulations and industry standards, navigating complex, highly regulated environments with integrity.

• Provide thought leadership on how evolving policy, reimbursement, and healthcare trends may reshape clients' patient access strategies or commercial models, helping clients adapt and thrive amidst change.

Basic Requirements:

• Bachelor's Degree in Business, Economics, Finance, or related fields.

• 12+ years of enterprise account leadership experience within Life Sciences (pharma, biotech).

• Proven track record owning and expanding large, complex, strategic accounts.

• Demonstrated success engaging and influencing C-suite and senior executives.

• Deep understanding of Life Sciences commercialization, policy, market access, and evolving healthcare ecosystems.

• Experience partnering with customers to drive success with high-value, consultative, enterprise solutions.

• Demonstrated ability to think strategically and long-term.

• Strong analytical skills.

• Proven ability to lead cross-functional teams and influence teams without a formal reporting relationship.

Preferred Qualifications:

• Advanced degree - MBA, MHA, MPH, PharmD

• Expertise in healthcare data and IT solutions

• Strategic Account Planning methodology training

Travel:

• US based travel for customer meetings, team meetings, and conferences.

#LI-REMOTE

Surescripts embraces flexibility through its Flexible Hybrid Work model for most positions. This model allows employees to work virtually while still utilizing our offices as collaboration centers. With alignment and agreement from your leadership, you can come and go from the office as needed .

To be considered for employment, applicants must have a valid U.S. work authorization allowing work without restrictions with Surecripts in the U.S. At this time, we are unable to provide support or provide sponsorship for immigration benefits such as work visas. Additionally, we do not participate in academic training programs or work-study programs through an academic institution that require employer endorsement of F-1/CPT or F-1/STEM.

You're an advocate with a customer-first mindset who will do whatever is needed to help your customers succeed. You play at the intersection of creativity and strategy. And while you like big ideas, you're also grounded in good data, real market insights and measurable results.

We're a team of creatives and strategists who are customer obsessed. We value teamwork and innovation and strive to make a difference in healthcare by focusing on our customers. We're storytellers and promoters who serve as champions for quality and customer experience. We take our work seriously, but we also know how to have fun.

Our challenge is dealing with competing priorities as we juggle long-term goals with short-term needs. To do this, energy and positivity is the name of the game. And we take time to both celebrate our accomplishments and learn from our missteps.

Why Wait? Apply Now

We're a midsize company. This means you're not just another employee ID number. Here, you can build real relationships and feel supported by truly awesome people with diverse backgrounds and talents in an innovative and collaborative work culture. We strive to create an environment where you can be yourself, share your ideas and work your way. We offer opportunities for employee development, as well as competitive compensation packages and extensive benefits.

Benefits include, but are not limited to, comprehensive healthcare (including infertility coverage), generous paid time off including paid childbirth and parental leave and mental health days, pet insurance, and 401(k) with company match and immediate vesting. To learn more, review the Keep You and Yours Healthy, Balancing Work and Life, and Where Talent Takes Shape links under the Better Benefits. Better Work. Better Life section of our careers site.

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel, communicate effectively (both orally and in writing), and be able to effectively use computers and other electronic and standard office equipment with, or without, a reasonable accommodation. Additionally, this job requires certain mental demands, including the ability to use judgement, withstand moderate amounts of stress and maintain attention to detail with, or without, a reasonable accommodation.

Surescripts is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate on the basis of race, color, religion, age, national origin, ancestry, disability, medical condition, marital status, pregnancy, genetic information, gender, sexual orientation, parental status, gender identity, gender expression, veteran status, or any other status protected under federal, state, or local law.