Senior Software Engineer
 Microsoft | |
$119,800.00 - $234,700.00 / yr
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 United States, Washington, Redmond | |
 Mar 05, 2026 | |
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Overview
Microsoft 365(M365) Intelligent Conversation and Communications Cloud is the platform that powers billionsof real-time customer conversations across Teams, Skype, Dynamics, and third-party solutions (through Azure Communication Services). The platform enables reliable and high-quality messaging, meeting, and audio/video calling services that workeverytime, from anywhere, seamlessly across all customer touchpoints.Conversations on our platforms are made more intelligent inreal-time, empowering best-in-class productivity tools for the modern workplace where every call, meeting,or chat will make the next one better.
The IC3 AI Ops team is a newly formed engineering group within Microsoft's Intelligent Communications and Collaboration (IC3) organization, focused on transforming operational reliability through AI-driven automation and data intelligence. We are looking for Senior Software Engineer. Our mission is to automate incident management, reduce KTLO (Keep The Lights On) work, and improve customer reliability across IC3 and carrier ecosystems. We are building intelligent systems that proactively detect anomalies, accelerate root cause analysis, and streamline mitigation workflows. Key focus areas include:
This initiative is a cornerstone of IC3's Quality Excellence Initiative (QEI) and aligns with Microsoft's broader goals to deliver resilient, customer-obsessed services at scale. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities
Qualifications Required Qualifications:
Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.Preferred Qualifications:
#IC3Platform Software Engineering IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $158,400 - $258,000 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. | |