New

Desktop Support Analyst - Oxford, MA

IPG Photonics
vision insurance, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Massachusetts, Oxford
50 Old Webster Road (Show on map)
Mar 19, 2026
Back 8d Desktop Support Analyst #26-71 Oxford, Massachusetts, United States Apply X Facebook LinkedIn Email Copy Job Description IPG Photonics is revolutionizing the laser industry as the pioneering developer and leading producer of fiber lasers and amplifiers. Headquartered in Marlborough, MA, IPG has over 4,800 employees in more than 30 locations around the world. We aspire to work together with our employees and customers to apply light in ways that improve life. Our mission is to develop innovative laser solutions to make the world a better place. To accomplish this mission, we are committed to attracting and retaining the best talent and an engaged and thriving workforce that drives a sustainable future for our company and society. Working at IPG Photonics you can expect challenging projects, a motivating and friendly environment, and competitive benefits. IPG Photonics is seeking a highly motivated and experienced individual to join our growing IT team and work in a fast-paced, dynamic, high-tech manufacturing company. As a Desktop Support person you will be responsible for Windows 11 deployment, preparing, configuring, and deploying Windows 11 across an organization's devices. This role ensures smooth migration from previous operating systems, minimizes downtime, and supports end users throughout the transition. Key Responsibilities * Configure, image, and deploy Windows 11 devices using tools such as Microsoft SCCM or Autopilot. * Perform predeployment assessments, including hardware compatibility checks and application readiness. * Migrate user data and settings using tools like OneDrive. * Troubleshoot deployment failures, driver issues, application conflicts, and hardware problems. * Install, configure, and update required software, security tools, and corporate applications. * Maintain accurate documentation of deployment processes, device inventories, and configuration standards. * Provide on-site or remote support to end users during and after the upgrade process. Requirements Required Skills & Qualifications Strong knowledge of Windows 10/11 operating systems, features, and configuration settings. Experience with imaging and deployment tools (SCCM, Autopilot). Familiarity with Active Directory, and M365 environments. Ability to diagnose and resolve hardware, software, and network issues. Excellent communication and customer service skills. Ability to work independently and manage multiple deployments simultaneously. Preferred Qualifications CompTIA A+ Location(s) 50 Old Webster Road, Oxford , Massachusetts 01540 , United States Employment Type Non-Exempt Wage Information MA: 28.00-34.50/hr US Benefits Information Pay Range: The pay range on this posting applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location posted, the applicable range could differ. Actual starting pay is determined by a number of factors including relevant skills, qualifications, and experience. Other Compensation: Employees in this role are eligible for additional rewards which could include: Annual Discretionary Bonus or Sales Bonus as Applicable Benefits Provided: All Regular* US employees receive: Paid vacation time accrued based on years of service Paid sick time 12 (twelve) Paid Holidays Each Calendar Year Prorated for reduced hour schedules Additional Benefits Offered: IPG also offers access to: Medical, dental, and vision insurance plans with options for HSA/FSA Dependent Care FSA Paid Basic Life and AD&D Insurance Short-term and Long-term Disabilityinsurance 401(k) plan with Company matching Employee Stock Purchase Plan (ESPP) Tuition Reimbursement Program Employee Assistance Program (EAP) Adoption Assistance Pet Insurance Parental Bonding Leave Bright Horizons Backup Care Bright Horizons College Coach Benefits eligibility may differ by program for reduced hour schedules Deadline and How to Apply This job posting will remain active until a candidate is identified and/or the Company rescinds the job posting. For full consideration, please click on the link to apply.