PROGRAM SUPPORT SPECIALIST - 75971

Executive Service

This position is designated as Hybrid (In-Office & Work from Home).

Background Check:

This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.

Job Overview:

The Program Support Specialist provides essential administrative, operational, and program support for the departments Information & Assistance Program. This role also serves as a key point of contact for constituent inquiries and acts as a liaison to the Tennessee Commission on Aging and Disability (TCAD). The ideal candidate is detail oriented, proactive, and comfortable working with a wide range of internal and external stakeholders.

Key Responsibilities:

1. Provide administrative and operational support for the departments Information & Assistance Program.
2. Receive, track, and respond to constituent inquiries, ensuring timely and accurate communication.
3. Serve as liaison to the Tennessee Commission on Aging and Disability, coordinating communication, supporting meetings, and maintaining positive working relationships.
4. Assist with preparing reports, correspondence, and program materials.
5. Maintain organized records, documentation, and program data.
6. Support departmental projects, initiatives, and events as needed.

Minimum Qualifications:

Preferred Qualifications: 1-2 years experience providing administrative support, program coordination, or customer/constituent service in a professional setting. Demonstrated ability to communicate clearly, respectfully, and compassionately with diverse individuals, including older adults, caregivers, and community partners. Experience managing multiple tasks or inquiries at once while maintaining accuracy and attention to detail. Proficiency with Microsoft 365 tools such as Outlook, Word, Excel, and Teams Required Qualifications 1-2 years of experience in social services, customer service or office support

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.