ARO Dealer Advisor - Dealer Management Systems (DMS) Specialist

There are 2800+ dealers enrolled in ARO. The ARO Dealer Advisor - DMS Specialist offers frontline support to Stellantis dealers enrolled in the Automatic Replenishment Order (ARO) program while owning specialized responsibilities tied to DMS (dealer management system) support. The ARO Dealer Advisor provides direct support to Stellantis dealers enrolled in Mopar's Automatic Replenishment Order (ARO) program. This role is responsible for assisting dealers with Best Stocking Level (BSL) approvals, understanding ARO order logic, improving Off-Shelf-Fill (OSF), and maintaining overall compliance with ARO system requirements. Advisors help optimize dealer inventory, troubleshoot ARO behaviors, and serve as the primary resource for ARO-related guidance.

Key Responsibilities:

• Serve as a primary point of contact for dealership personnel regarding our Retail Inventory Management (RIM) applications.
• Support dealers in understanding and optimizing automated parts replenishment processes based on sales demand and inventory parameters.
• Monitor and troubleshoot daily data transmissions from dealership DMS (Dealer Management Systems) to corporate systems.
• Review, interpret, and validate inbound and outbound data files, including sales, inventory, and order data.
• Utilize SQL queries to investigate data issues and verify system accuracy.
• Work within Unix environments to access, review, and troubleshoot dealer data files as needed.
• Use MQ file transmission tools to ensure successful data flow between dealer systems and corporate servers.
• Collaborate with IT, field personnel, and third-party DMS providers to resolve system or communication issues.
• Identify trends or recurring issues and recommend process or system improvements.
• Provide user education and guidance on system functionality and data best practices.

Basic Qualifications:

• Bachelor's degree in Business, Information Technology, Computer Science, or related field - or equivalent experience.
• 3+ years of experience in dealership operations, automotive parts management, or related corporate support role.
• Proficiency in SQL for querying and troubleshooting data.
• Experience navigating and reviewing files within a Unix environment.
• Working knowledge of MQ or similar message/file transmission systems.
• Strong analytical, problem-solving, and communication skills.
• Ability to interpret and troubleshoot data files and transmission logs in a complex systems environment.
• Proven ability to bridge business and technical teams effectively.

Preferred Qualifications:

• Experience with dealership management systems (Reynolds & Reynolds, CDK, Dealertrack, etc.).
• Familiarity with automotive parts replenishment or inventory control systems (RIM, D2DLink, etc.).
• Background in IT systems support, data integration, or business systems analysis.
• Understanding of EDI, flat file processing, or API data exchange.