PGO Training and Workforce Program Manager

Important Application Submission Information

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This is a career level training program leadership position. The successful candidate must possess extensive experience Designing, Implementing, and Leading technical training programs in the Substation or Relay fields. This position has no direct reports.

Position Summary

The PGO (Power Grid Operations) Training and Workforce Program Manager establishes the strategic direction for Substation and Relay Technician training and qualification programs for Transmission operations in PGO at Duke Energy. The Program Manager defines the training and qualification requirements of the Substation and Relay Technician development programs to achieve PGO's workforce strategies and operational objectives. The Program Manager supports multiple customer groups within PGO and may engage other lines of business where parallels exist.

The Program Manager performs the following functions:

• Serves as subject matter expert and manager for PGO Substation and Relay Technician training and qualification programs (initial, continuing, & emergent)

• Serves as Peer team leader of all executors of the Substation and Relay Technician training program

• Manages program costs and estimates impacts of changes

• Engages business unit leaders to establish training and workforce readiness strategies and incorporates priorities into the applicable programs

• Leads the ADDIE process to implement training initiatives

• Engages SME's and Leaders to establish strategic direction and training requirements by serving as Chairperson of the Programs' Curriculum Review Boards

• Implements changes that pose significant functional and cultural impacts

• Remains abreast of business developments and industry trends that affect employees, Determines impacts to employee skills and abilities

• Evaluates employee abilities and level of proficiency to determine workforce readiness

• Creates innovative solutions to reconcile employee training discrepancies

• Identifies strategic cost improvement opportunities

• Engages labor unions regarding training & qualifications

• Communicates to all levels of the organization, verbally and written

• Informs and directs stakeholders regarding training activities

This position is the project manager for complex training projects. Provides technical input for proposal development. Effectively plans, schedules, coordinates, and monitors the activities of project team members and negotiates resources as needed. Ensures that projects are completed on time, within budget and in accordance with business needs and customer objectives. Monitors status and progress of projects and makes necessary adjustments to plans and schedules and executes project close-out. Makes recommendations and presentations to management and supports the communication and implementation of project deliverables.

Responsibilities

• Leading the evaluation and needs analysis of training solutions for Customers and working with sub-teams to evaluate the training effectiveness; this includes curriculum needs, course capacity requirements and other relevant inputs from the business.

• Collaborating with Technical Training Managers, Technical Trainers, EH&S SMEs, Human Resources, and Leaders for training projects/programs.

• Providing guidance and direction to Instructional Developers.

• Researching and reviewing existing training programs and determining value, consistency, and alignment with other efforts. Establishing points of contact and subject matter experts related to each training topic

Basic/Required Qualifications

• Bachelors degree or technical degree AND six (6) years minimum related work experience

• In lieu of degree(s) and experience listed above, High School/GED AND 10 years minimum related work experience

Additional Preferred Qualifications

• Masters degree AND 10 Years of Related Work Experience

• Substation and/or Relay Technician + Training Development, Delivery, and/or Leadership

• Prior experience in Training Development, Delivery, and/or Leadership

• Certifications in Training Methodologies

• Oral and written communication and presentation skills to all levels of employees and management

• Demonstrated interpersonal and negotiation skills

• Demonstrated analytical and problem-solving skills to evaluate concerns/issues, develop logical conclusions and make appropriate recommendations

• Demonstrated project management skills to develop innovative, creative ideas to address complex training-related problems

• Demonstrated group process skills to effectively facilitate group activities

• Demonstrated leadership abilities to influence and provide direction to team members and to advise management of team members' performance and project status

• Demonstrated change management and influencing skills

• Demonstrated commitment to upholding standards and consistent application of contract requirements

Working Conditions

• Hybrid - Work will be performed from both remote and onsite locations. However, hybrid employees should live within a reasonable commute to their designated Duke Energy facility

• Office environment with exposure to PC terminal and keyboard

• Occasional weekend and outage work to support storm response

• Field, work site, and facility visitation required

• Occasional travel within Duke Energy's service territories: North Carolina and South Carolina, Indiana, Ohio, Kentucky, and Florida

Travel Requirements

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