Patient Relations Representative

Monday - Friday, 8:00 AM - 5:00 PM

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events.

The UNC Adams School of Dentistry Division of Comprehensive Oral Health houses several disciplines including, Periodontology, Dental Hygiene, Comprehensive Dentistry, Operative Dentistry/BioMaterials, Prosthodontics, and Endodontics. The Periodontology discipline focuses on the prevention and treatment of gum disease, as well as the management of gum and tissue inflammation resulting from existing dental conditions

Admin Support Associate/Patient Relations Representative serves as front desk support for the Graduate Periodontology Clinic in the Department of Periodontology, Endodontics and Dental Hygiene. This position serves as the first point of contact for the clinics and requires a professional manner that effectively and efficiently welcomes and creates a positive customer service experience for all patients, families, faculty, staff, healthcare team members, referral sources, and others.

This position will be responsible for scheduling appointments through Epic software to optimize patient satisfaction, provider time and the most effective utilization of examining treatment rooms. This position will also process payments on patient accounts and assists in determining financial standing of the patient accounts; insurance verification; preparation of documents and reports; scheduling from Epic work queue; answering/making phone calls, troubleshoot inquiries, establish appointments and care arrangements, and perform additional duties as requested.

This position will perform a variety of administrative, secretarial and office support duties, requiring adept knowledge of school policies, procedures, and systems.

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Prior experience in medical/dental healthcare environment
Experience using EPIC

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.