Field Service Technician SME

Dignitas Technologies, a By Light company, offers a wide range of services in the military modeling, simulation, and training (MS&T) industry from research efforts advancing simulation technologies to large acquisition contracts. Dignitas specializes in system and software analysis, design, development, testing, fielding, and courseware for Live, Virtual, and Constructive (LVC) training applications.

By Light Professional IT Services LLC readies warfighters and federal agencies with technology and systems engineered to connect, protect, and prepare individuals and teams for whatever comes next. Headquartered in McLean, VA, By Light supports defense, civilian, and commercial IT customers worldwide.

Dignitas Technologies is looking for a qualified Field Service Technician SME to support the LFS PLM.

Perform advanced troubleshooting, diagnostics, repair, and sustainment activities for BATL and ARC systems at the depot and field levels, ensuring systems are restored to fully mission-capable condition in accordance with approved Technical Data Packages (TDPs) and maintenance manuals.
• Provide on-site technical support to military installations for complex system issues that cannot be resolved through telephonic assistance, following systematic diagnostic procedures and documenting findings through formal reports and situation updates.
• Support configuration updates, component replacements, firmware updates, and approved engineering changes, ensuring compliance with configuration control requirements and established quality standards.
• Develop, document, and implement maintenance best practices and continuous improvement initiatives to enhance system reliability, reduce repeat failures, and support lifecycle sustainment objectives.

• Minimum of five (5) years of hands-on experience in troubleshooting, repairing, and sustaining electromechanical or electronic systems within a DoD, training systems, or defense support environment.
• Demonstrated expertise in interpreting technical drawings, schematics, technical manuals, and maintenance documentation to diagnose and resolve complex system faults.
• Experience supporting depot-level maintenance, field service operations, root cause analysis, and corrective action implementation for mission-critical systems.
• Duties include coordination within a climate-controlled logistics facility supporting electronic components and spare parts inventory, as well as participation in meetings at Government and contractor sites. Positions may require travel to CONUS (and potentially OCONUS) military installations to support live-fire training ranges, conduct on-site troubleshooting, integration, and program reviews.
• Compliance with applicable security, cybersecurity, OPSEC, and safety requirements is mandatory.

• Ability to obtain and maintain a DoD security clearance, as required by the contract; must comply with OPSEC, cybersecurity, and credentialing requirements.
• Ability to travel to CONUS (and potentially OCONUS) military installations and work in outdoor live-fire range environments and operational settings.

• Work will be performed in a combination of contractor office spaces, warehouse/depot facilities, Government offices, and operational field environments.
• Ability to lift and maneuver equipment, use diagnostic tools and test equipment, and perform hands-on technical tasks in warehouse, depot, and field conditions.
• Field support activities may involve outdoor environments and operational range conditions.