Legal Analyst - Arbitration & Service of Process

The Legal Analyst supports the warranty litigation team by managing warranty litigation claims and arbitration matters and assisting with litigation support activities as needed. This role works in close partnership with paralegals and warranty litigation attorneys to help drive consistent, efficient case handling and high-quality work product across a national portfolio of matters.

Key Responsibilities:

• Manage and track warranty litigation claims and related arbitration matters, including intake, file setup, status updates, and maintenance of accurate case records
• Coordinate arbitration filings, scheduling, and submissions; assist with preparation and organization of supporting materials
• Support service of process activities, including coordinating with vendors/outside counsel, monitoring deadlines, and maintaining proof of service documentation
• Assist with discovery as needed, including document collection support, organization, tracking responses and deadlines, and maintaining production logs
• Partner with paralegals and warranty litigation attorneys to support case strategy execution and ensure timely, consistent case handling
• Prepare summaries, correspondence, and internal reporting (e.g., matter status, volumes, cycle times) to support portfolio oversight and continuous improvement

Basic Qualifications:

• Associate's degree (2-year) or higher
• Minimum of 3 years of work experience in a professional setting
• Experience using Microsoft Office tools (e.g., Outlook, Word, Excel, PowerPoint)

Preferred Qualifications:

• Strong written and verbal communication skills
• Customer relations experience and a professional, service-oriented approach
• Claims adjustment/management experience and/or legal assistant background
• Strong critical thinking and analytical skills, including the ability to identify issues, evaluate options, and escalate appropriately
• Ability to work effectively in a collaborative, team-focused environment with attorneys, paralegals, and business partners