Application Development Analyst II

The ServiceNow ITSM (IT Service Management) Applications Development Analyst II will design, build, deliver, and maintain technology solutions that enhance research, learning, and operations. This position provides expertise in technology strategy, policies, plans, architecture, deployment, and maintenance of the University's applications, systems, and hardware infrastructure to support security and ongoing end-user services.

This position is eligible for remote work within Arizona, in conversation with the supervisor.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

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• Responsible for installation, configuration, and maintenance of four instances of the software application to support business requirements.
• Provides expert level consulting, coordination and facilitation of IT Service Management for large scale and complex deployments.
• Articulates, develops and models the end user experience, including the visual design of the application, to make user interaction simple, efficient, and consistent.
• Participates in strategic analysis and data gathering from internal and external clients and other sources.
• Organizes and manages project phases to ensure satisfactory and timely completion of deliverables.
• Additional duties as assigned.

Knowledge, Skills, and Abilities

• Ability to work on challenges and opportunities that are strategic in nature, varied, and involve evaluation, interpretation, and the development of new approaches, methods, or techniques requiring innovation and creativity.
• Ability to influence policies, standards, and processes within and outside of the job function, and to communicate effectively within the division, department, and externally as needed.
• Knowledge of ITSM or ITIL principles, theories, and concepts, and general understanding of industry practices, techniques, and standards.
• Ability to troubleshoot and debug application issues.
• Ability to work independently and as part of a team.
• Ability to technically lead others.
• Ability to work and communicate with users and managers at all levels of the organization.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of (3) years of relevant work experience, or equivalent combination of education and work experience.