Program Specialist 2 - Financial Aid

Located in the scenic Puget Sound area with nearby mountain ranges and Mount Rainier in the distance, Tacoma is surrounded by outdoor recreational opportunities such as hiking, boating and camping. Tacoma, Washington has been ranked as one of the most livable cities in the country, due to the increasing career opportunities, cultural diversity and community engagement, just to name a few.

Tacoma Community College (TCC) was built on the ancestral territory of Coast Salish peoples, specifically the Puyallup and Squaxin Island Tribes. The 1854 Medicine Creek Treaty forcibly removed them to Reservations to make way for colonizers; we recognize the privilege of utilizing this land has come at a great cost. We honor the resilience of the Puyallup and Squaxin Island people, who still live here, defend their rights, and contribute greatly to the well-being of our community. Our institution aims to increase partnerships and community ties with the local indigenous populations. Moreover, TCC stands in solidarity with Black Lives Matter and the Black community by further strengthening collaboration with the Black Student Union as well as community entities such as the Tacoma-Pierce County Black Collective, the Tacoma Urban League, and local black-owned businesses. In addition, we strongly support the Stop Asian Hate movement and have an active Asian Pacific Islander Student Club as well as an Asian and Pacific Islander Faculty and Staff Coalition. TCC is committed to developing more culturally responsive curricula by infusing and incorporating more educational content focused on the lives, experiences, and contributions of Native, Black, Asian, and other marginalized communities. We continually strive to become an anti-racist institution.

We are specifically focusing on improved support for traditionally marginalized populations, including Black/African- American, Indigenous, People of Color, Dreamers, justice-involved, immigrants and refugees, Veterans, people with disabilities, and the LGBTQ+ community. To this end, TCC seeks applicants who:

• Value intellectual curiosity and innovative teaching
• Welcome difference and model respectful interaction with others
• Recognize and honor the important role that diversity brings to an educational community
• Are committed to educating a racially and socioeconomically diverse student population
• Are committed to teaching in a community college setting
• Care deeply about student success
• Intentionally support and promote efforts related to equity, diversity, and inclusion
• Honor TCC's mission promoting equitable access to educational opportunities
• Reflect the diversity of our community

• Review and evaluate financial aid applications, determine financial aid eligibility for federal and state aid, package awards and utilize professional judgment.
• Analyze and evaluate files by applying extensive knowledge of regulations for determining eligibility and need based on application data, FAFSA comments, federal database matches and academic progress requirements.
• Prevent over-awards of financial aid by ensuring timely and accurate review of all aid types prior to awarding need-based or other financial resources.
• Counsel students by providing excellent customer service, demonstrating empathy, listening attentively to questions and concerns, responding professionally to hostility, communicating clearly with native and non-native English speakers, and exercising professionalism and discretion in all communications and actions.
• Provide consultation and directly assist students in resolving eligibility issues and application difficulties in all financial aid programs.
• Maintain the confidentiality of student files and records per FERPA guidelines.
• Provide various office functions during a daily scheduled shift at the front counter by providing direct assistance including answering phones, emails, and questions from walk-in students and the general public in an accurate and timely manner. Provide clear explanations of complex and technical information.
• May review various types of appeals submitted by students, such as Satisfactory Academic Progress, Time Limit, Income Revisions, and make necessary professional judgment decisions
• May conduct outreach events to educate students and the about financial aid and scholarship programs.
• Provide assistance at front counter during scheduled shifts and when needed.
• May assist with and/or manage loan processing, Pell/COD processing, SAP (satisfactory academic progress) processing, state aid processes and reporting, Return of Title IV funds (R2T4), disbursements, specialized financial aid processing (Bachelor's, Study Abroad, consortiums), Scholarships (Foundation, State and external), Workforce awards, Veterans office.
• Perform other duties as assigned to support the team in achieving its service objectives

• Associate's degree from an accredited college or university.
• 2 years of experience working in a financial aid office, or related office experience
• OR equivalent education and/or experience.
• Intermediate word processing, spreadsheet, and database software skills.
• Strong oral, written, and interpersonal communication skills

• Successful completion of a criminal history background check prior to employment.

• Excellent customer service skills; including building and maintaining internal/external customer satisfaction.
• Ability to research and pay close attention to detail.
• Ethics, integrity, confidentiality and sound professional judgment.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• The ability to work efficiently and effectively in a detailed and deadline oriented high-pressure environment.
• Experience working with diverse populations and providing complex services.
• Excellent communication skills, both oral and written, using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience.
• Excellent organizational skills interpersonal skills.
• Commitment to maintaining strict confidentiality. Detail oriented; innovative, accountable and poised in fast paced team-oriented environment.
• Ability to be accurate, timely, and very detail oriented.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize work flow with multiple high priority deadlines.

Complete application packages must include the following:

1. Tacoma Community College application
2. Resume & cover letter. In your cover letter indicate how your background and experience meet the qualifications for this position.
3. Unofficial copies of transcripts for all colleges and universities attended (official transcripts will be required for the successful candidate).