Business Development Representative

Business Development Representatives (BDR) are responsible for driving new business and increasing the qualified pipeline of new opportunities. This individual will be making high volume outbound calls to consumers who have responded to marketing campaigns, qualifying these leads, and moving them through the sales pipeline.

In addition to outbound dialing, Business Development Representatives will be responsible for data collection; ensuring required information is entered into a CRM system, and additional administrative duties as needed.

Most importantly, this position requires superior Customer Service skills and the ability to discuss intimate medical issues. Additionally, the ability to learn quickly, multi-task, and have excellent organizational abilities.

Major Areas of Accountability

• Responsible for high volume of outbound activities (phone, email, etc.)
• Effectively educate consumers and qualify leads to create sales-ready opportunities
• Communicate and work as a team with the DtC Sales Reps
• Meeting established outbound objectives and metrics
• Accurately and thoroughly document each end user conversation in Comfort Medical systems per standard department procedures. Responsible for data quality, including self-audit work.
• Demonstrate a superior attitude and represent the Coloplast/Comfort Brand
• Utilize available resources to stay current with company products and operations
• Support Cross Functional needs

• Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the MedTech Code of Conduct, and company policies.
• Other job duties as assigned

Basic Qualifications

• Associates degree or experience to match, Bachelor's degree preferred
• 1-3 years of customer service/call center experience, outbound preferred
• Ability to work a flexible schedule from 8am-6pm CST M-F

Preferred Qualifications

• Computer, CRM, and data entry experience
• Excellent interpersonal and verbal skills
• High level of enthusiasm drive and determination
• Self-motivated and able to remain focused independently
• Time management and ability to multitask a must
• At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect:
• Health and Wellness: Comprehensive medical, dental, and vision insurance plans to keep you and your family healthy. Plus, access to company sponsored wellness programs and mental health resources, paid leave of absence for qualifying events and generous paid parental leave for both birthing and non-birthing parents.
• Financial Security: A competitive 401(k) plan with company match that vest immediately, financial planning services to help you secure your future, and corporate discount programs for goods and services.
• Work-Life Balance: Generous paid time off, flexible work hours, and flexible work arrangement options to help you balance your personal and professional life may be available.
• Professional Development: Opportunities for continuous learning and career advancement through training programs, mentorship, and tuition reimbursement.
• Recognition and Rewards: Recognition programs to celebrate achievements and contributions, including peer recognition, bonuses, awards, and special events.
• Community and Culture: A supportive work environment where everyone feels valued, and has a sense of belonging. Participate in team-building activities, volunteer opportunities, and company-sponsored events. Sustainability strategy that outlines our ambitions for how to run our company in a more sustainable way.
• Competitive Compensation: The total (hourly plus performance based incentive) compensation range for this position is $50,268 - $71,652. Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation!

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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