Patient Biller - Neonatology - 138794

The Patient Biller is an experienced revenue cycle professional responsible for financially securing scheduled and unscheduled hospital and professional services by verifying insurance eligibility and benefits coverage, and by securing insurance pre-certification and/or authorization for inpatient and/or outpatient services. The Specialist communicates the status of coverage/benefits verification and authorization directly with patients and providers, and facilities rescheduling of services as appropriate. The Specialist provides and collects estimated patient liability amounts.

• Minimum of three (3) years of hospital and/or professional services pre-access or billing experience in an academic or other complex, multispecialty setting. Will consider less than 3 years of experience for candidates with a college degree.
• Experience must include insurance eligibility and benefits coverage verification, obtaining pre-certification and/or authorization for medical services and providing explanations and/or estimates of patient financial responsibility.
• Must have experience with insurance/benefits verification portals or other applications, and experience with Epic or other similar patient registration, scheduling and/or billing information systems.
• Demonstrated understanding of principles of excellent customer service, customer communications, and/or problem resolution relevant to healthcare settings.
• Demonstrated knowledge eligibility, covered benefits, medical necessity and pre-authorization rules for federal, state, and commercial third-party payers.
• Demonstrated knowledge of medical terminology, CPT, ICD-10, HCPCS, NDC, and modifier codes, including impact on benefits eligibility, authorization, and reimbursements for medical services.
• Demonstrated ability to understand and interpret payer contract terms and insurance verification/benefits eligibility responses.
• Demonstrated understanding of deductibles, coinsurance and non-covered benefits, and ability to derive accurate estimate of patient responsibility.
• Demonstrated ability to communicate effectively, verbally and in writing.
• Demonstrated ability to pay attention to details and follow through independently, analyze and resolve problems effectively, and communicate professionally and effectively with coworkers, UCSD clinical departments and providers, third-party payers, UCSD revenue cycle departments, and patients to meet financial, clinical care and customer service goals of the organization.
• Demonstrated proficiency in use of Microsoft Office applications (including Outlook, Skype/Lync, Excel and Word).

• Community college or university courses in medical terminology, medical coding, finance or other relevant subject matter.
• Four (4) or more years of relevant experience.
• Experience with both hospital and professional services pre-certification and authorization experience. * Experience with benefits verification and authorization initial and additional inpatient hospital days, inpatient and outpatient procedures, outpatient diagnostic services, provider consultations and other visits, prescription drugs, SNF, rehabilitation services, durable medical equipment, andhome health.
• Experience working with Epic registration, scheduling and referral applications.

• Must be able to work various hours and locations based on business needs.
• Employment is subject to a criminal background check and pre-employment physical.