Crew Lead - Tent Installation

Crew Lead - Tent Installation

Classic Tents & Events

Norcross, GA

Job description:

Ready to lead the team that builds the experience? As our Crew Lead for Field Operations, you won't just be managing a crew-you'll be the driving force behind the scenes of major festivals, high-profile movie productions, and elite private events. From the first stake in the ground to the final teardown, you'll lead the charge in bringing massive visions to life.

Based in Atlanta, our reach extends across the entire Southeast, including North Carolina, South Carolina, Tennessee, Kentucky, Alabama, Mississippi, and Florida. We even travel as far as Rhode Island, Texas, and Iowa for our premier clients. If you're ready to lead projects across the map, we want you on our team!

Essential functions

• Supervises employees in the timely installation and removal of tents and equipment, including rented accessories, for all specified events.
• Receives and executes instructions from Field Managers and Dispatchers.
• Supervises and works with tent crew and warehouse support with pulling/loading tents & related equipment.
• Follows checklists used for both set up of jobs and tear downs.
• Ensures truck is loaded properly before and after events.
• Determines final tent or event plan and confirms measurements as per paperwork.
• Communicate with crew on final job details and expectations.
• Communicate with customers via phone call or text message on the estimated time of arrival and when the job is completed.
• Reports any changes requested by customers on site to Field Managers and Sales Operations
• Fills out paperwork and obtains signatures after set ups and take downs. Reports missing equipment to management and customer.
• Works with warehouse management and crew to ensure that all equipment is returned properly to assigned locations.
• Participates in, supports, and assists with training of all field staff on the safe usage of tent installation machinery and equipment, as well as other products and services offered.
• Assists with assuring that all company vehicles, machinery, and rental products are maintained in a safe and clean condition for operation.
• Provides great customer service and effectively resolves customer disputes.
• Complies with all government safety requirements and applicable laws, rules, and regulations.

Competencies:

• Supervises 4 - 8 employees.
• Assists with coordination of tent and product movement and storage systems.
• Assists with improving operations.
• Ability to manage conflict; negotiate and resolve issues and concerns.
• Strong leadership and team-building skills.
• Time management and organizational skills.
• Excellent customer service and communication skills, oral and written.
• Ability to multi-task and be results-driven.
• Attention to detail and problem-solving skills.
• Trouble-shooting and analytical skills.
• Ability to maintain a high degree of patience and offer constructive criticism when necessary.

Supervisory Responsibilities:

• Provide direction to employees daily.
• Supports and assists with maintaining the necessary number of labor hours needed for jobs.
• Participates in and supports training of all field staff on safely using all installation machinery and equipment.
• Supervises timely completion of installations and takedowns.

Work environment:

• Often works in outdoor environments and in all weather conditions such as heat and cold.
• May occasionally work in the warehouse or other indoor environment that does not have heat or air conditioning.
• Often wears safety attire when in the warehouse, such as vests, masks, gloves, etc.
• May work in close proximity to other people.
• May be exposed to loud or distracting sounds or noise levels.

Educational, Technical and Computer Skills:

• Rental software or Warehouse management system knowledge and experience.
• Microsoft Word, Outlook, and Excel knowledge and experience.
• Experience driving 16' and 24' trucks.
• CDL preferred but not required.

Requirements:

• High School diploma or GED equivalent.
• Two years of supervisory experience in warehouse or delivery roles.
• Position will involve driving trucks; must be able to provide a valid Driver's License and a clean DMV record without major infractions (DUI's, suspensions, etc.)
• Able to pass a background check, DOT pre-employment physical and a pre-employment drug test.

Preferred Experience:

• Associate's or Bachelor's degree.
• Technical ability; experience with computers and software knowledge.
• Driver/route experience. CDL is good, but not necessary.
• Construction or other outdoor field work experience.
• Three years tent-installation experience.
• Bi-lingual or ability to speak Spanish a plus.

Physical demands:

• Often work in indoor environments that do not have heat or air conditioning, such as a warehouse.
• May occasionally work in the warehouse or other indoor environment that do not have heat or air conditioning.
• May wear safety attire such as hard hats.
• Must be able to lift approximately 20-40 lbs. consistently; up to 70 lbs. occasionally.
• May be exposed to loud or distracting sounds or noise levels.

Travel required:

• Daily, to and from job sites.
• Personal and company vehicles (trucks).

Benefits:

• PTO (Paid Time Off)
• 100% Health and Vision Insurance (individual); 50% Dental (individual), 25% dependent
• Supplemental Insurance Benefits available
• 401k Plan
• Profit Sharing
• Overtime
• Job Type: Full-time