Talent Development Administrator

ABOUT WESTERN STATES EQUIPMENT:

Western States has a long legacy of providing quality equipment and excellent service to customers. Since 1956, our vision is to make our communities stronger, cleaner, and more productive, not just with our products and service - but through our people. We are committed to:

• The Power of our Purpose: "Building our Communities for a Better Tomorrow"
• Performance through our Values: SAFETY, EXCELLENCE, TEAMWORK, INTEGRITY, ACCOUNTABLITY, and INNOVATION
• Customer and Employee Care Commitments: Conveying Warm and Empathy, Actively Listening, Building Trust, and Saying Thank You

WHY YOU'LL LIKE IT HERE:

Recognized as one of the top private companies to work for, we put our employees first. We are fiercely committed to SAFETY and sending every employee, safely home, every single day. Our comprehensive benefits package and complete wellness programs include:

• Three weeks of accrued PTO to start, increases with tenure
• Company paid health care premium option for employees
• Health, dental, and vision insurance
• Wellness dollars
• 401k with company match and profit sharing
• Educational reimbursements, tool loans, and safety & tooling dollars
• Employee Assistance Program
• Paid Parental leave
• Care Leave

WHAT WE'RE LOOKING FOR:

THINK-ACT-BE SAFE - At Western States, we empower every employee, every day to work and promote a safe environment to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable procedures and standards. This includes maintaining clean/clutter free personal work areas and wearing the required personal protective equipment (PPE) as identified in safety policy.

FULL SUMMARY

Talent Development Admin. is responsible for supporting the administrative needs of the Talent Development team with a primary focus of coordinating and completing the day-to-day operations of the Learning Management System (LMS) including assigning training to employee learning and development plans, training LMS users according to their specific access levels, publishing learning content as assigned, contributing to ongoing system improvements, coordinating resolution of system issues, generating reports, and assisting learners with troubleshooting issues in accessing and leveraging learning resources. The Training System Admin. will function as the primary point of contact for the training community across the organization using the LMS to manage and report on learning/training requirements and metrics.

LMS Administration

• Provides technical support for employee LMS needs pertaining to various development and training programs.
• Assigns training to employee learning and development plans.
• Assists employees with troubleshooting issues in accessing and leveraging learning resources.
• Provides training to LMS users according to their specific access levels as needed.
• Publishes learning content as assigned.
• Coordinates resolution of system issues and contributes to ongoing LMS system improvements and updates, supporting the organization with change management as updates and changes occur.
• Generates system metric reports and data from the LMS.
• Maintains and develops standard operating procedures and best practices to be used by all Western States resources using the LMS to meet company priorities.

Training Content Development, Facilitation, and LMS Course Maintenance

• Assists in the development of and maintains training content; including developing web-based training, presentations, user guides, and troubleshooting materials to support teammates in their use of the LMS and supporting applications.
• Ensures Western States' LMS aligns and integrates with Caterpillar learning library by serving as a liaison between the two organizations.
• Facilitates and delivers training as needed.
• Supports employee and customer administrative needs for Caterpillar Dealer Performance Center (DPC).
• Maintains course quality housed in LMS including conducting regular reviews/audits of course status, and coordination to eliminate duplicate, conflicting, or redundant content.
• Cultivates and maintains strong cross-functional relationships with employees, customers, and department stakeholders.

KNOWLEDGE SKILLS AND ABILITIES:

• Strong customer service skills.
• Strong written and verbal communication skills.
• Strong public speaking and oral presentation skills preferred.
• Strong analytical skills with the ability to solve problems.
• Experience with MS Office (Word, PowerPoint, Excel), presentation, documentation, and basic video/audio software tools.
• Experience with content development software preferred.
• Experience with the Saba Learning module and/or other Learning Management Systems preferred.
• Proven multitasking expertise and customer service skills.
• Ability to establish credibility with key stakeholders.
• Demonstrated success in working on teams and on multiple, changing priorities.

EDUCATION AND EXPERIENCE:

• Proof of High school diploma or General Education Degree (GED).
• One year experience using a Learning Management System or similar information system and technology to manage data preferred.
• One year experience in creating supporting documentation and training materials preferred.
• Experience in delivering training on the use of software applications preferred.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Exposure to extreme temperatures and environment.
• Ability to lift up to 60 lbs. in accordance with Western States' Lifting Policy to include amount and approach.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.