New

SCDHHS Case Manager (57312)

Capitol Bridge
$18.50 - $18.50 Hourly
paid holidays, 401(k)
United States, South Carolina, Columbia
Mar 24, 2026
Description About Capitol Bridge Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews. At Capitol Bridge, we believe meaningful change begins with understanding people. We partner with government and private organizations to improve customer service, streamline operations, and support clinical teams. Our approach is hands-on and collaborative. We take the time to listen, understand each challenge, and deliver solutions that create lasting impact. Job Overview Capitol Bridge is seeking a Case Manager to join our growing team! The Case Manager is a full-time position supporting an important project. The call center is operational between the hours of 8:30am to 5pm, Monday to Friday. To prepare you for this endeavor, Capitol Bridge will offer paid, comprehensive training that will provide you with the tools and resources to assist with the highest level of service, support, and professionalism. Location: Columbia SC Pay and Benefits: Pay Rate:$18.50/hr Medical, Dental, and Vision benefits available 401(k) available with company match Paid holidays PTO Job Responsibilities Conduct outbound calls to applicants to obtain required documentation and gather relevant information for packet completion. Assist applicants with completing application forms over the phone, providing clear guidance and support throughout the process. Respond to inbound calls from applicants and provider offices in a professional and timely manner. Accurately document all call details in the system and correspond with applicants via letter regarding outstanding documentation and packet requirements. Assess applicant eligibility during initial outreach and provide appropriate next-step guidance. Clearly explain documentation requirements and instruct applicants on how to obtain necessary medical, provider, or supporting records. Review submitted application packets to ensure all required documentation and information are complete and accurate. Support applicants in gathering required documentation, including coordinating three-way calls with providers and medical records offices when needed. Utilize language interpretation services to assist applicants with language barriers. Track documentation requests and verify receipt of records with provider offices and medical facilities within the tracking system. Follow up with applicants and/or providers to obtain missing information or clarify documentation discrepancies. Perform other related duties as assigned. Required Qualifications High school diploma or G.E.D. is required. A minimum of one year of experience in a customer service role with measurable performance metrics. Proficient in computer use, including Microsoft Office Suite, internet navigation, and various systems. Highly organized with strong prioritization skills. Proficient in both spoken and written English. United States citizenship is required. Experience in a call center environment is a plus. Previous experience in healthcare settings is advantageous. Preferred Qualifications Integrity Accountability Cooperative/Team Player Emotional Intelligence Empathetic Adaptive Foster open communication Reasonable Accommodation If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned. EEO Statement Capitol Bridge LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Texting Notice We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time. Qualifications Required Qualifications High school diploma or G.E.D. is required. A minimum of one year of experience in a customer service role with measurable performance metrics. Proficient in computer use, including Microsoft Office Suite, internet navigation, and various systems. Highly organized with strong prioritization skills. Proficient in both spoken and written English. United States citizenship is required. Experience in a call center environment is a plus. Previous experience in healthcare settings is advantageous. Preferred Qualifications Integrity Accountability Cooperative/Team Player Emotional Intelligence Empathetic Adaptive Foster open communication