Staff Site Reliability Engineer

Founded by experienced entrepreneurs and engineers in 2016, Pismo is a technology company that provides a comprehensive processing platform for banking, card issuing and financial market infrastructure and helps customers innovate and build the next generation of banking and payment solutions. Pismo joined Visa in 2024.

Leveraging Visa's solutions, our core platform, and an expanding suite of capabilities, Pismo addresses the technological challenges that large banks, marketplaces, and fintech companies face in migrating from legacy systems to more advanced technology in the market. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow to have a broader audience while keeping high security and availability standards.

Pismo's 500+ employees are located in more than 10 countries around the world.

The Staff Platform Engineer is an individual contributor within the SRE / Platform organization, responsible for operating, maintaining, and improving cloudnative platforms that support critical workloads. This role focuses on platform reliability, operational excellence, and automation, ensuring systems are stable, scalable, and wellrun in production.

The Staff Platform Engineer works primarily on Azurebased platforms, while actively contributing to AWS environments as required by current initiatives. This role is executionfocused, with strong involvement in daytoday platform operations and continuous improvement efforts.

Key Responsibilities

Platform Operations & Reliability

• Operate and support core platform components, including:
  • Cloud infrastructure primitives
  • Kubernetes clusters and supporting services
  • Networking, ingress, and service discovery
• Ensure platforms meet reliability and availability expectations through proactive monitoring and maintenance.
• Identify operational issues and contribute to improvements that reduce instability and recurring incidents.

SRE Practices & OnCall Support

• Participate in oncall rotations, acting as a responder for platformrelated incidents.
• Troubleshoot production issues, perform root cause analysis, and contribute to postincident reviews.
• Maintain and improve operational runbooks, alerts, and dashboards.

Automation & Infrastructure as Code

• Implement and maintain InfrastructureasCode for platform resources and environments.
• Contribute to automation initiatives that reduce manual work and operational toil.
• Support standardized deployment, upgrade, and rollback processes.

Continuous Improvement

• Assist in simplifying day2 operations and improving platform operability.
• Contribute to efforts that reduce Mean Time to Detect (MTTD) and Mean Time to Recover (MTTR).
• Follow established platform standards and best practices, providing feedback for improvement.

Collaboration

• Work closely with other platform engineers, SREs, and application teams.
• Support platform adoption by helping application teams troubleshoot and operate their workloads.
• Escalate complex issues to senior engineers when needed, while learning from handson experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Strong hands-on experience with:

* Public Cloud platforms (Azure preferred, and AWS)

* Kubernetes at scale (AKS, EKS, or equivalent)

* Infrastructure as Code (e.g., Terraform)

* Containerized, cloudnative microservices architectures

Background in Platform Engineering, SRE, or DevOps roles, supporting production systems and daytoday platform operations.

Strong understanding of:

* Observability tooling and Golden Signals concepts

* Incident management concepts and on-call operations

* Platform reliability, availability, and operational best practices

* Networking, ingress, and service discovery in cloud and Kubernetes environments

* Strong collaboration and communication skills

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 131,600.00 to 210,300.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.