IT Operations Administrator (Temporary Full-Time)

• Monitor, maintain, and troubleshoot servers, networks, storage systems, and other IT infrastructure components.

• Manage system performance, availability, and capacity to ensure business continuity.

• Respond to and resolve IT incidents and service requests in a timely manner, escalating complex issues when needed.

• Administer user accounts, permissions, and access rights following security and governance policies, including provisioning and deprovisioning in Active Directory (AD) and Microsoft Entra ID.

• Perform end-user onboarding and offboarding activities, including setting up domain-joined accounts, mailbox access, and required system permissions.

• Configure, deploy, and maintain end-user devices, including laptop imaging, provisioning, and enrollment via Microsoft Intune or similar tools.

• Manage the full lifecycle of IT assets, including laptop shipping, receiving, reclaiming, reimaging, and inventory tracking.

• Provide onsite technical support for laptops, desktops, docking stations, monitors, printers, and other peripherals.

• Set up, maintain, and troubleshoot conference rooms and collaboration technologies (e.g., AV equipment, meeting room systems, Microsoft Teams Rooms, Zoom).

• Deliver remote support to end users for common IT issues, including connectivity, software, and access-related problems.

• Maintain IT asset inventory, configuration records, and operational documentation.

• Collaborate with IT teams to deploy infrastructure upgrades, enhancements, and new technologies.

• Perform regular audits, compliance checks, and reporting for IT operations.

• Create knowledge base articles and user instruction manuals to support self-service and standardize IT processes.

• Document recurring issues, resolutions, and troubleshooting steps, and manage escalation paths to ensure timely resolution of complex problems.

• Identify opportunities for automation, optimization, and process improvement within IT operations.

• Stay updated with best practices, emerging technologies, and IT operational standards.

Knowledge, Skills and Abilities

• Strong knowledge of IT infrastructure, including networking, servers, storage systems, and cloud technologies (Microsoft 365, Entra ID).

• Proficiency in monitoring, troubleshooting, and maintaining enterprise IT systems, endpoints, and user environments.

• Hands-on expertise in Active Directory (AD), Microsoft Entra ID, and identity/access management, including account provisioning and security policies.

• Experience with endpoint management tools such as Microsoft Intune, including device enrollment, configuration, and compliance enforcement.

• Solid understanding of Windows environments (Windows 11, Windows Server) including system configuration, patching, and performance optimization.

• Knowledge of IT security principles, access control, MFA, and compliance standards.

• Strong experience in end-user support, including laptop setup, domain join, hardware troubleshooting, and peripheral support (docking stations, monitors, printers).

• Familiarity with conference room technologies and collaboration tools (Microsoft Teams Rooms, Zoom), including setup and troubleshooting.

• Proficiency in IT service management tools such as Jira, with a good understanding of ticketing workflows and SLA management.

• Familiarity with ITIL processes, including incident, problems, and change management best practices.

• Ability to create clear documentation, including knowledge base articles, user guides, and standard operating procedures.

• Strong analytical, problem-solving, and decision-making skills with the ability to diagnose and resolve technical issues efficiently.

• Excellent communication and interpersonal skills, with the ability to support both technical and non-technical users.

• Ability to manage multiple priorities, handle high-severity incidents, and work effectively in fast-paced onsite environments.

• Strong organizational skills in asset management, inventory tracking, and lifecycle management of IT equipment.

• Knowledge of automation (e.g., PowerShell) and modern device deployment tools (e.g., Autopilot, SCCM) is an advantage.

• Bachelor's degree in information systems, Computer Science, or a related field.

• Minimum 2+ years of experience in IT operations, system administration, or infrastructure support; or 4+ years of equivalent hands-on experience in lieu of a formal degree.

• Proven experience supporting enterprise IT environments, including end-user computing, servers, networking, and cloud platforms (e.g., Microsoft 365, Entra ID).

• Hands-on experience with Active Directory (AD), Microsoft Entra ID, and user account lifecycle management (onboarding/offboarding, access control).

• Experience in endpoint/device management, including laptop provisioning, imaging, and deployment using tools such as Microsoft Intune or similar solutions.

• Strong background in onsite IT support, including hardware troubleshooting, peripheral support, and conference room/AV systems management.

• Experience providing remote support for distributed users, resolving common IT issues related to connectivity, applications, and access.

• Familiarity with IT service management processes, including incident, request, and change management (ITIL-based environments preferred).

• Experience using ticketing systems such as Jira or similar tools for tracking and resolving support requests.

• Demonstrated ability to manage IT assets, including inventory tracking, shipping/reclaiming equipment, and lifecycle management.

• Experience in creating technical documentation, knowledge base articles, and user guides.

• Ability to work independently in onsite environments while collaborating effectively with cross-functional IT teams.