Insurance Verification Supervisor

Closing Date:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks (available for benefits eligible positions only):

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

For general application assistance or if you have questions about a job posting, please contact Human Resources at askrecruitment@uams.edu.

Department's Website:

Minimum Qualifications:

• High School, GED, or formal educational equivalent

• 7 years of experience in registration, billing, or scheduling in a healthcare environment

Preferred Qualifications:

• Bachelor's Degree in Business, Healthcare, or a related field

• 3 years of experience in registration, billing, or scheduling in a healthcare environment

• CHAA Certification preferred

Additional Information:

Job Requirements:

• Facilitates the operations of assigned workflows including registration, authorization, insurance portals, on-line insurance, and EPIC work queues.
• Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.
• This position assumes responsibility of manager during the absence of manager.
• Educates staff on authorization requirements, payer requirements and government rules and regulations required for compliance, registration and customer service.
• They will also perform regular audits to insure productivity, quality and compliance.
• Provides report of findings and works with administrative team to develop corrective action plans.
• Displays exceptional leadership, supervisory, communication and interpersonal skills.
• Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards.
• Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload.
• Documents personnel issues and promotes a balanced a conducive work environment.
• Establishes and maintains performance standards for productivity, quality, and compliance.
• Implements process improvement and reports results.
• Adheres to UAMS, department, and NAHAM standards for professional code of conduct.
• Ensures staff is educated and conducts themselves in the performance of all duties.
• Demonstrates knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards.
• Responsible for working with each clinic's leadership to ensure they are meeting Medicaid requirements.
• Responsible for ensuring the team meets expectations for work queue productivity, call statistics, quality, and customer service.
• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures.
• Works closely with management to develop, implement, and maintain formalized training plans.
• Maintains current knowledge of the profession and all state and federal regulatory mandates.
• Attends required hours of training and/or in-services.
• Attends staff meetings and participates in the orientation and/or training of new staff.
• Participates in annual educational needs and assessments.
• Maintains required job skills competencies and completes skills assessments annually.
• Completes and maintains documentation of continuing education hours annually.
• Perform other duties as needed.

Salary Information:

Required Documents to Apply:

Please contact askrecruitment@uams.edufor any recruiting relatedquestions.

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.