New

Mngr Enterprise Field Management Systems

Boys Town
tuition reimbursement, 401(k), retirement plan
United States, Nebraska, Omaha
Mar 24, 2026
This role oversees Boys Town's core enterprise field management systems, including: ServiceNow - supporting IT Service Management (ITSM), IT Operations Management (ITOM), Field Service Management (FSM), Strategic and Application Portfolio Management, Agile delivery, Security Operations (Vulnerability Response and Security Incident Response), workflow automation and integrations, AI enabled search, and platform governance Genetec Security - supporting physical security operations including access control, video surveillance, and related security monitoring systems Other Enterprise Field Services Management systems - supporting physical security, facilities, food services, emergency notification, and other field based operational applications The Manager ensures effective day to day operations, integration, governance, and continuous improvement across these critical systems. Applicants must be currently authorized to work in the United States on a full-time basis. We are not offering sponsorship to applicants for employment visa status. Position is on site. MAJOR RESPONSIBILITIES & DUTIES: Plans, manages, and coordinates all activities to ensure a stable and functioning Enterprise Field Management system environment. Manages all work types across the team to balance team priorities and workloads to ensure timely implementation, effective resource utilization, and alignment with Enterprise strategic and operational priorities. Manages timely execution of ITIL processes (Incident, requests, change and related). Develops and implements policies, procedures, and processes to support and facilitate transparency, engagement, collaboration, and innovation in system design and maintenance. Participates in, and fosters adoption of, IT governance processes, compliance and change control. Collaborates with counterparts in IT, various departments, and third-party vendor resources to implement and maintain application solutions, ensuring integration into Boys Town's EFS tools. Manages project personnel and vendor resources based on assigned duties, and scope of authority, to ensure projects are completed on schedule and within budget. Prepares application status reports, communicates status/issues to constituents, and suggests modifications of schedules as required, while ensuring changes fit within overall program plan. Develops and maintains application documentation and ensures centralized storage and indexing of documentation. Supports the creation of software system end-user documentation. Participates in interviews, selection, onboarding, and development of employees. Reviews staff performance, including providing feedback for performance evaluations, making training recommendations, etc. Works collaboratively with the Physical Security, Facilities, Information Security, Governance Risk and Compliance, Research, and Food Services teams to ensure the EFS team is meeting organization goals. KNOWLEDGE, SKILLS, AND ABILITIES: Ability to share knowledge efficiently, completely, and patiently. This includes communicating effectively with technical personnel, and non-technical users, using written, audio, and visual forms of communication. Ability to provide excellent creative problem-solving skills, analytical skills, and critical thinking skills, as well as, to quickly learn and adapt to new systems, software packages, and processes. Has knowledge of project management techniques, systems design, and analysis. Basic understanding of IT infrastructure and networks and how they influence the performance and management of owned systems. Ability to respond quickly and calmly to emergencies and stressful situations, while maintaining control, tolerating stress while dealing with multiple requests, interruptions, and conflicting demands from multiple customers. Ability to effectively lead and manage people and complex information systems projects. Ability to work independently or in a team environment. Ability to lead and motivate cross-functional teams, and to manage operational aspects of ongoing projects. Ability to prioritize and organize a variety of tasks. REQUIRED QUALIFICATIONS: Bachelor's degree in computer science, or related field required or equivalent on the job training required. Minimum of five years' experience in software operations, or information technology required. Minimum of two years of leadership experience required. Understanding of, and experience with, the application lifecycle and work management methodologies required. On-call work to provide additional support and/or may require work to be performed outside of traditional business hours including early mornings, nights, weekends, and holidays required. PREFERRED QUALIFICATIONS: Project management experience preferred. Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization. Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission. PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT: Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up. Care and respect for others is more than a commitment at Boys Town - it is the foundation of who we are and what we do.* At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results. About Boys Town: Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference. Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition reimbursement, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.