New

Customer Service Representative

Tru Fru
vision insurance, paid time off, 401(k)
United States, Utah, Salt Lake City
Mar 24, 2026
Who are we? Established in 2017, tru fru rapidly ascended the "permissible indulgence" space as a Utah-based company selling one-of-a-kind "better for you" Hyper-Chilled and Hyper-Dried real fruit immersed in premium chocolate to retail outlets nationwide. Winning Most Innovative New Product in 2019 and 2022 in the sweets and snacks categories and climbing the fruit-based snack industry chart at an astounding growth rate, tru fru joined the Mars family of brands in February 2023. We are on a mission to build a legacy with truly remarkable people who can create something special for generations to come! As the *Customer Service Representative* at tru fru, you will be a key liaison between our organization and our customers - including major retailers, distributors, and internal departments. Sitting within the supply chain function, you will ensure timely, accurate, and customer-centric service while helping the business build long-term trust and operational efficiency. What you'll do Serve as the frontline contact for customers, ensuring seamless order fulfillment and issue resolution. Own the end-to-end order management and exception process - from order receipt through final delivery and invoicing - ensuring accuracy and timely exception management. Track and manage service KPIs including fill rate, OTIF, returns, and credits, and lead customer-facing service reviews. Partner with internal planning, logistics, and transportation teams to resolve service issues and drive continuous improvement. Use CRM and ERP tools (SAP, Reltio, etc.) to document customer interactions, manage account data, and track customer performance. Support new product launches, limited time offers, and promotions with accurate order coordination and clear communication. What you'll bring to tru fru You are... A strong communicator who builds trust and lasting relationships with customers and internal partners. Highly organized and able to manage multiple priorities with composure under pressure. Customer-obsessed, with a commitment to delivering accurate, responsive, and solutions-oriented service. Detail-oriented and accountable, with a proactive approach to problem-solving. You have... 1 to 3 years of experience in customer service, order management, or a related role. A solid understanding of the order-to-cash process and supporting systems. Working knowledge of ERP and CRM tools. Experience in B2B customer service or supply chain support in a CPG or manufacturing environment is a plus. Pluses An Associate's Degree or 4-6 years of experience. Certain states and localities require employers to post a reasonable estimate of salary range. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. What tru fru offers - Competitive salary, including a target bonus and an impressive benefits package! Flexible Paid Time Off Excellent health, dental & vision insurance, with options to fit you and your family's needs. Long-term disability and short-term disability insurance Employee Assistance Program (EAP) 401K retirement saving opportunity. Casual office dress code A dynamic, ambitious, indulgently fun work environment! EEO At tru fru, we are committed to an inclusive workplace where diversity in all its forms is championed. tru fru is proud to be an equal opportunity workplace and we are an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants with criminal histories, consistent with legal requirements. If you require special accommodation, please let us know. Privacy Policy Mars and its family of brands is committed to transparency and responsibility in how we handle the personal data entrusted to us by our customers and consumers. To learn more about our privacy policy please followthis link.