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Customer Service Representative

22nd Century Technologies, Inc.
Pay rate: $21.00/Hr. on W2
United States, New York, Brooklyn
Mar 25, 2026
Job Title: Customer Service Representative Location: Brooklyn, NY 11201 Duration: 3+ Months Shift Schedule: 8 AM - 4 PM, Daily (M-F) Pay rate: $21.00/Hr. on W2. Job Description: Responds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or completing requests for assistance, including follow-up and documenting in FWC systems. Under the direction of FWC Supervisors, assists with placing students on register at schools. Assists with targeted robocalls to help increase enrollment and provide resources to families about public schools. Assists with collecting family contact information and determining best ways to reach them, home languages, etc. A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above. High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties described above; or Willingness to travel to various Family Welcome Center sites, as needed. Commitment to excellent customer service. Excellent verbal and written communication skills. Knowledge of Microsoft Office Suite (Excel, Outlook, Office 365 applications, Teams).