Program Coordinator

About Netsmart

At Netsmart, improving care delivery isn't just our aspiration; it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets.

We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Position Overview

This role supports the daytoday operations of the Netsmart PostAcute Academy Learning Management System (LMS). You'll help ensure clients and internal teams have the training resources they need by uploading content, keeping courses organized, tracking enrollment, and answering user questions. A big part of your work will involve teaching clients and superusers how to navigate the LMS confidently. You'll also support broader program initiatives by coordinating tasks, refining processes, and reporting on program performance.

Key Responsibilities

Program & LMS Operations

• Support the development and management of internal and external programs to deliver business-aligned outcomes.
• Apply best-practice methodologies in program development and management.
• Manage day-to-day LMS operations for Post-Acute Academy, including:
  • Uploading and maintaining training content
  • Tracking classes and enrollment activity
  • Answering questions from clients and superusers
  • Teaching clients and superusers how to navigate and effectively use the LMS

Program Coordination & Delivery

• Responsible for the completion of assigned program tasks and deliverables.
• Develop and maintain business processes that support program objectives.
• Coordinate with cross-functional teams and business stakeholders to ensure program deliverables are met.

Reporting & Performance Monitoring

• Create and maintain reporting on program performance against defined goals and objectives.
• Identify areas for improvement and support ongoing optimization of program workflows.

Required Qualifications

• Bachelor's degree or equivalent, relevant work experience
• Effective and efficient communication skills
• Ability to organize, prioritize, and schedule a high workload
• Demonstrated analytical and problem-solving abilities
• Strong collaborative skills and the ability to communicate effectively with various audiences

Preferred Qualifications

• Experience with program administration, program development, or program management
• Experience managing financial budgets and/or accounting tasks

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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