Technical Analyst

Technical Analyst

About Netsmart

At Netsmart, improving care delivery isn't just our aspiration; it's our passion!
For more than 50 years, we've been a healthcare software company developing technology and providing services in behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles, and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Position Overview

This Technical Analyst role helps healthcare organizations optimize and support their Electronic Health Record (EHR) systems. You'll configure solutions, troubleshoot issues, and think creatively to solve technical problems while partnering closely with clients. The work blends technical problemsolving with ongoing communication to ensure each organization's EHR runs smoothly and supports highquality care.

Responsibilities

Technical Solution Delivery

• Implement technically focused solutions for Electronic Health Record (EHR) software.
• Configure, troubleshoot, and resolve issues within the CareFabric architecture.
• Set up new functionality or diagnose and fix problems within client environments.
• Deliver interfaces or data solutions across multiple Care Records/modules.

Systems Integration & Data Exchange

• Establish connectivity and data mapping between Netsmart EHRs and 3rdparty systems.
• Support accurate and reliable data exchange workflows and interface operations.

Client Support & Collaboration

• Manage multiple client projects simultaneously with consistent communication.
• Lead client calls to gather requirements, provide updates, and guide technical resolution.
• Provide consultative support to help clients understand system capabilities and best practices.
• Deliver remote training to clients on configuration, workflows, and troubleshooting.

Process Improvement

• Identify opportunities for improvement and recommend solutions that enhance efficiency and system performance.
• Collaborate crossfunctionally to ensure smooth project delivery and alignment with organizational goals.

Qualifications

Required

• Bachelor's degree in Management Information Systems, Computer Science, Computer Information Systems, Information Systems Technology, Data Analytics or similar.
• Equivalent 2 years of work experience in lieu of degree
• Build collaborative relationships by interacting and engaging with internal associate's clients.
• Prioritize multiple competing priorities and deadlines.
• Solves problems and troubleshooting.

Preferred

• Internship in a business, clinical, analytical, and/or technical setting.

Expectations

• Potential travel 20% of the time as needed.
• Position may at times require extended or irregular hours outside traditional office hours to support clients across multiple time zones.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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