Manager, Card Services - Clifton, NJ

At Valley Bank, we believe in people's growth potential. We invest in it. We protect it. We focus it. For nearly 100 years, we've been the Bank that clients from every industry turn to for our expertise, strategies, and advice--building the kind of trust that can fuel every goal. We are the leading relationship bank built for growth--with over $60 billion in assets, 3,800 experts, and more than 200 consumer branches and commercial banking offices in communities across the US.

At Valley, we're all driven by an ambition that goes deeper than just having a job. That's why when you work for us, we make it our goal to help you focus on what drives you--working to turn your passions and strengths into assets you can use to propel your ambitions and build the professional legacy you want. Because when we say we're a relationship bank built for growth, that's not just reserved for our clients--that includes all our associates as well.

The Manager of Card Services is responsible for the strategic leadership, end-to-end operational management, risk oversight, and support of assigned staff for debit, credit, and prepaid card administration daily activities within the Card Services department. This role ensures efficient processing across the full card cycle, compliance, fraud mitigation, vendor performance, and exceptional customer experience across all card-related functions.

• Oversee end-to-end card program operations, including issuance, transaction processing, and lifecycle management for debit, credit and prepaid portfolios.
• Develop and implement risk management policies, monitor for fraud, and ensure adherence to federal regulations and card network rules in conjunction with vendor and internal fraud and product management departments.
• Develop expert-level user skills for systems related to the job function. Provide subject matter expertise for card products within assigned scope such as debit cards, credit cards, international cards.
• Provide effective design and oversight of department procedures and functions. Review functions. Review current procedures to ensure completeness, effectiveness and efficiency and recommend changes as needed.
• Ensure compliance with all regulatory and processor requirements related to debit/credit card products.
• Manage internal and external audits when required. Manage periodic federal and card network reporting requirements.