We are partnering with a growing, technology-enabled services organization seeking a senior operations executive to lead and scale its end-to-end service delivery model.
This individual will oversee a complex, multi-functional operation spanning installation, technical services, network engineering, customer support, and fulfillment. The role requires a highly process-driven leader who can bring structure, drive efficiency, and build scalable systems while partnering closely with executive leadership.
Location: Austin, TX
Duration: Fulltime
Responsibilities
- Provide executive oversight across all operational functions, including:
- Field installation / deployment services (currently supported by third-party teams with opportunity to evaluate in-house build)
- Technical services and support
- Network engineering and service delivery (including design and deployment environments)
- Customer service operations (including offshore teams)
- Warehouse and fulfillment operations
- Lead end-to-end service delivery lifecycle from post-sale through installation, deployment, and ongoing support
- Build, optimize, and scale a network of third-party service providers and installers, while evaluating long-term insourcing strategies
- Drive process design, standardization, and continuous improvement across all operational areas
- Establish, track, and enforce KPIs, SLAs, and performance metrics tied to operational efficiency, revenue, and customer outcomes
- Oversee project management function, ensuring successful execution across multiple concurrent deployments and timelines
- Partner cross-functionally with:
- Sales (handoff from contract to execution)
- Legal (contract alignment and risk considerations)
- Finance/Accounting (budgeting, cost controls, and performance tracking)
- Lead and scale distributed teams, including onshore and offshore functions
- Provide leadership across a high-volume, multi-project environment, managing prioritization, resource allocation, and execution
- Improve operational visibility and reporting, including development of dashboards and executive-level insights
- Ensure operational infrastructure can support continued growth and increased deployment volume
Required Skills / Qualifications:
- 12-15+ years of experience in operations, service delivery, or field operations environments
- 5+ years of experience in a senior leadership or executive-level operations role
- 8+ years of experience leading multi-functional teams across operations, technical services, or deployment environments
- 8+ years of experience building and improving operational processes, workflows, and systems
- 5+ years of experience managing KPIs, SLAs, and performance metrics in a high-volume environment
- 5+ years of experience overseeing project management teams and multiple concurrent projects/deployments
- 5+ years of experience working cross-functionally with sales, legal, and finance teams
- 5+ years of experience in service delivery, deployment, installation, or integrator-type environments
- 3+ years of experience managing third-party vendors, contractors, or service provider networks
- 3+ years of experience working within or supporting networking, infrastructure, or technical deployment environments
- 5+ years of experience operating in a role requiring both strategic leadership and hands-on execution
Preferred Skills / Qualifications:
- 3+ years of experience in a high-growth or scaling organization
- 3+ years of experience building or transforming field service or installation organizations (including insourcing vs. outsourcing models)
- 3+ years of experience managing global or offshore teams
- 3+ years of experience supporting network deployment, WiFi, or infrastructure-related environments
- 3+ years of experience in a technology-enabled services or integrator business model
- 3+ years of experience improving or rebuilding operational processes within an existing organization
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences.
AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while
AI agent simply helps move you forward faster. The best part?
They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Apply
|
Aleron
Mar 27, 2026