Clerk - Front Desk

Responsibilities

• Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
• Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer's expectations.
• Greet each guest as they arrive with enthusiasm and a smile.
• Accurately uses proper telephone techniques and etiquette.
• Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
• Responsible for cash bank, retrieving and returning proper amount to designated area. Giving proper amount of change to guest including even exchange.
• Ensures accommodations meet and exceed guest's expectations by using proper call back procedures.
• Comply with all department policies/procedures.
• Handles and informs management of customer feedback, encouragements or improvement opportunities.
• Ability to relate effectively in one-on-one situations with guests and other members of the Company.
• Be completely knowledgeable about all Bally's programs, promotions, activities and functions.
• Assist in training new Front Desk Clerks as appropriate.
• Answer patrons' complaints and resolves problems.
• Must carry out safety and emergency procedures including, but not limited to, fire, crowd control, inclement weather and bomb threats.
• Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
• Must interact with guests and other hotel employees in a courteous, empathetic, and discreet manner.
• Supports and maintains Bally's courtesy guidelines to guests and employees.
• Promote outstanding guest relations.
• Perform tasks outlined on daily checklist.
• Performs other duties as assigned.
• Regular attendance in conformance with the standards, which may be established by Bally's from time to time is essential to the successful performance of this position.
• Front Desk Clerks with irregular attendance will be subject to Bally's disciplinary procedures.
• Due to the cyclical nature of the hospitality/entertainment industry, Front Desk Clerks may be required to work varying schedules to reflect the business needs of the property.
• Upon employment, all Front Desk Clerks are required to fully comply with Bally's policies and procedures for the safe and efficient operation of Company facilities.
• Front Desk Clerks who violate Company policies and procedures are subject to disciplinary action.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• The team member is occasionally exposed to toxic or caustic chemicals and risk of electrical shock.
• The team member must be able to move freely in a confined area.
• The noise level in the work environment is usually moderate.
• Must be able to work in a smoking environment.

Additional Benefits:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Compensation:

• $14.00/hr

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.