Debit Card Specialist I

Primary Purpose:

The Debit Card Specialist I is responsible for supporting the bank with debit card and ATM related services, including card activation, transaction inquiries, fraud monitoring, maintenance, dispute and issue resolution. This role ensures a high level of member satisfaction while maintaining compliance with banking regulations and security standards.

Essential Responsibilities:

• Assist bankers and members with debit card activation, PIN setup, and account access
• Handle inquiries regarding transactions, declined purchases, and account balances
• Investigate and resolve disputes and unauthorized transactions
• Monitor and respond to potential fraud alerts and suspicious activity
• Process requests for card replacements, reissues, or cancellations
• Educate customers on card usage, security practices, and digital banking tools
• Document all interactions accurately in internal systems
• Collaborate with fraud prevention and compliance teams when necessary
• Monitor ATM network performance to ensure uptime, availability, and functionality
• Diagnose and resolve ATM hardware, software, and connectivity issues
• Coordinate with third-party vendors for repairs, upgrades, and installations
• Manage ATM cash levels, balancing, and replenishment schedules
• Perform routine maintenance, updates, and system testing
• Maintain transaction reporting, service records, and incident reports
• Support ATM software updates, patches, and new feature rollouts
• Ensure compliance with banking regulations, security standards, and internal policies
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Computer Skills (Word and Excel)
• Excellent organizational skills and attention to detail
• Time Management Skills
• Excellent Member Service Skills
• Works independently but recognizes when to consult with management
• High degree of personal integrity

Desired Skills & Competencies:

• Self-motivated.
• Previous Banking Experience
• Previous bank operational experience
• Attention to detail.
• High level of organization and follow through.

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.