GTM Analytics Manager

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

• Own the data, forecasting, target setting, and insight backbone for the Direct self-serve experiences (from Auto Renewal to self serve expansion)
• Leverage SQL, Salesforce data, experimentation results, and product analytics to identify and size growth opportunities
• Use and help evolve Al tooling (including analytics copilots and LLM-based assistants) to scale insight generation and operational workflows
• Design and configure Al-powered agents, copilots, and automations that support GTM workflows across Direct self-serve and digital motions (e.g., signal detection, routing/enrichment, opportunity identification, pipeline health)
• Partner closely with PLG, Direct Sales, Marketing, and Finance to drive alignment on where to invest and how to measure impact

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

• BA/BS degree in a quantitative field (e.g., Statistics, Economics, Engineering, Computer Science, Finance) or equivalent work experience
• 8+ years of experience in analytics or strategy roles in SaaS, e-commerce, or technology
• Experience with advanced SQL, with hands-on experience querying large, complex datasets and building reusable data models
• 1+ years of hands-on experience working with large language models (LLMs) or other generative Al systems (e.g., configuring prompts, using copilots/assistants, or integrating LLM-powered features into existing tools)
• Experience in at least one modern programming or scripting language (e.g., Python, TypeScript/JavaScript, or similar) for building and maintaining lightweight applications, scripts, or services that support GTM workflows
• Experience with Salesforce data and the sales funnel, including how leads, contacts, accounts, and opportunities are structured and reported
• Experience building forecasts and scenario models for conversion, and revenue (ideally for self-serve or PLG motions)
• Experience with spreadsheets (Google Sheets / Excel) for modeling and ad-hoc analysis
• Experience working with subscription business models and recurring revenue metrics

• Excellent presentation and communication skills; ability to translate complex analysis into clear narratives and recommendations for senior stakeholders
• Comfort working in fast-paced, ambiguous environments and collaborating with globally distributed teams
• Connects teamwork and deliverables to broader business outcomes, identifying opportunities to increase value or reduce risk, especially by leveraging new efficiencies enabled by technology like Al where possible
• High degree of comfort using SQL techniques
• Familiarity with Tableau or other related Bl tools
• Familiarity with lead funnel and routing techniques

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $146,400.00 - $235,375.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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