Learning Center Specialist - Auburn Hills, MI

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Patricia Brown: LMS/Dealer Billing Specialist and State Licensing Administration

State Licensing Administration

• Maintain Distributor and Manufacturer Authorized Franchise Dealer Licenses for the FCA US, LLC and Maserati North America, Inc.
• Maintain Manufacturer/Distributor Representative State Licensing requirements for all FCA USA, LLC franchises and Maserati North America, Inc.
• Manage workflow of licensing requirements to comply with state regulation
• Ongoing updates of state records with corporate organizational changes
• Assist Business Centers, Proving Grounds and Factories with plate and tag requirements
• Manage payments for licenses, permits and other related fees
• Respond to licensing related inquiries from internal staff and regulatory bodies
• Ensure compliance with licensing requirements as mandated by individual state regulations
• Oversee and assist with the completion of applications, documents and other requirements, including obtaining Officer signatures and the notarization of documents
• Maintain Surety Bonds and Liability Insurance Certificates, as required by states
• Record retention per corporate guidelines
• Notary Public - State of Michigan Notary Public

Market Representation Budget Administration

• Maintain / track and report on Market Representation department budget with revenue / recovery offset of from various dealer funded sources
• Process Purchase Orders and Purchase Requisitions in PentaSap
• Assemble requirements and manage approvals
• Respond to stakeholder status inquiries
• Manage supplier (addition / deletion / edits) information within purchasing system
• Process supplier invoices
• Record Retention of certificates, policies, and supporting documentation per corporate guidelines

Dealer Training Billing Administration

• Manage all training-related subscription programs both in the LearnShare system and the FCA Performance Institute Learning Management System
• Review, confirm accuracy and distribute course and subscription billing reports
• Perform manual credit/debit billing transactions for course and subscription
• Perform monthly reconciliation of final course and subscription billings
• Maintain multiple supporting reports for FCA Performance Institute Finance Manager
• Troubleshoot and reconcile billing discrepancies
• Troubleshoot issues with the LearnShare system
• Respond to all billing inquiries and support changes for the Performance Institute
• Create annual subscription and course billing calendar
• Manage updates to the current year Dealer Billing Rules
• Process all dealer subscription enrollments and terminations
• Record retention of subscription enrollment forms per corporate guidelines utilizing eDap and DNAMS

Performance Institute Help Desk Support Specialist

• Troubleshoot Performance Institute Dealer Training escalations to the point of resolution, not limited to Sales, Service and Parts, Technical Training, Supplier, Maserati, OS+, iShowroom, Billing and Technical Support
• Consult with Performance Institute Learning Center, Corporate, Maserati, Suppliers and Vendors to identify and resolve customer issues
• Update and publish hotline Standard Paragraphs used by Agents in assisting callers
• Monitor inbound/outbound calls daily
• Participate in Weekly Operations meeting with hotline staff
• Coordinate and monitor exclusive outbound call projects
• On call during all FCA Performance Instituted holiday closings to support trainers and hotline staff
• Educate hotline staff on program updates, changes and modifications to rules, programs or functionality of LMS

LMS Operations Learning Management System (LMS) Administrator

• Assigned Setup Administrator application capabilities
• Monitor the LMS daily to ensure the system is up and running as designed
• Verify data integrity, report discrepancies, and oversee modifications
• Act as liaison between LMS Operations, Performance Institute, Customer Support Help Desk and ICT to report system issues to the point of resolution
• User Acceptance Testing (UAT) on modifications/enhancement introduced into the LMS
• Create and maintain new subscription programs in the LMS
• Assist with web-based course content delivery
• Maintain Training Locales

Basic Qualifications:

• Bachelor's Degree
• 5+ Year Experience in Learning Management System (LMS) administration, including but not limited to course and subscription billing
• Paralegal or course work towards Paralegal a plus
• Public Notary (MI) required
• Knowledge of CSOD LMS System
• Knowledge of Accounting methods and general GL posting
• Knowledge of SAP requisition system

Full-time

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.