Technician, Uplink Control Center

Who We Are: SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connected Vehicle Services) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices. Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.

This is the place where a diverse group of emerging talent and legends alike come to share authentic and purposeful songs, stories, sounds and insights through some of the best programming and technology in the world. Our critically acclaimed, industry-leading audio entertainment encompasses music, sports, comedy, news, talk, live events, and podcasting. No matter their individual role, each of our employees plays a vital part in bringing SiriusXM's vision to life every day.

SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products. SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts. Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S. SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization. The Company's advertising sales organization, which operates as SXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers. SiriusXM, through Sirius XM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada. In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.

How you'll make an impact:

As part of the Washington DC Uplink Control Center, you will oversee advanced uplink operations and system reliability. Technicians provide operational leadership, coordinate complex routing and redundancy scenarios, and mentor junior team members while maintaining world-class service for millions of subscribers.

What you'll do:

Uplink Control Center Technicians will oversee daily uplink operations, ensuring optimal performance of RF and IP-based systems. You'll manage complex signal routing, switching, and redundancy across satellite and terrestrial systems while leading real-time troubleshooting for broadcast-impacting issues. In this role, you will provide mentorship, guidance, and training for junior technicians, document incidents and corrective actions, and collaborate with engineering and network operations teams to maintain and optimize system configurations. Through advanced knowledge of Uplink Distribution, Conditional Access, Data Service and Metadata Systems, Senior Uplink Control Center Technicians help sustain SiriusXM's nationwide broadcast network and uphold the highest standards of audio delivery.

What you'll need:

* 0-2 years of experience in technical operations, satellite uplink, or broadcast environments.

* Associate degree in Broadcast Engineering, Telecommunications, or Electronics preferred.

* Demonstrated experience supporting live, mission-critical broadcast systems. * Ability to lead by example and mentor in high-pressure environments.

* Availability to support a 24/7 facility, including holidays and weekends.

* Oversee daily uplink operations, ensuring optimal performance and integrity of RF and IP-based broadcast systems

* Manage complex signal routing, switching, and redundancy across multiple satellite and terrestrial systems

* Lead real-time troubleshooting and incident response for broadcast-impacting issues.

* Provide mentorship, guidance, and on-the-job training for junior technicians.

* Document incidents, corrective actions, and procedural enhancements within established systems.

* Collaborate with engineering and network operations teams on system configuration, maintenance, and testing.

* Support disaster recovery operations and contribute to system performance optimization efforts.

* Experience with automation and/or AI tools such as ChatGPT, Gemini, etc.

* Advanced understanding of satellite uplink and broadcast infrastructure, including RF systems, audio and metadata encoding, and encryption

* Experience with ServiceNow, Jira, or similar tools for incident management

* Proficiency with baseband and IP signal routing, Linux, and web-based monitoring tools

* Advanced knowledge of Ops Genie, ELK, or Splunk for monitoring and alerting * Familiarity with Uplink Distribution and Conditional Access Systems

* Provides operational leadership and guidance during live broadcasts

* Contributes to workflow efficiency, procedural improvement, and team development Interpersonal Skills

* Strong written and verbal communication skills

* Collaborative across engineering, network, and operations teams * Displays initiative, accountability, and composure during live challenges

This position requires the use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). As required by ITAR, to perform this position you must be a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee Key Responsibilities

At SiriusXM, we carefully consider a wide range of factors when determining compensation, including your background and experience. These considerations can cause your compensation to vary. We expect the base salary for this position to be in the range of $70,500 to $97,900 and will depend on your skills, qualifications, and experience. Additionally, this role might be eligible for discretionary short-term and long-term incentives. We encourage all interested candidates to apply.

Our goal at SiriusXM is to provide and maintain a work environment that fosters mutual respect, professionalism and cooperation. SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.