Patient Registration Rep-AIC Surgical Hospital: Ambulatory Infusion Center- Full-Time, Day Shift

Surgical Hospital: Ambulatory Infusion Center- Full-Time, Day Shift

Job Summary: The Patient Registration Rep-AIC screens patients for pre-authorization and financial clearance for treatment and services. Confers with outpatient physician office to obtain medical history, clinical notes, physician orders, and insurance information. Confirms insurance clearance information on the computer and notifies outpatient physician offices to proceed with patient treatment/services. Schedules patients through the electronic scheduling system. Verifies charges and identifies discrepancies. Ensures all charges are posted by end of each pay period. Utilizes interpersonal skills to maximize excellence in customer service and professionalism. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience: Minimum one year of previous experience in a hospital or outpatient registration setting preferred.

Knowledge and Skills: Able to read; write legibly; speak in English (and Spanish preferred) with professional quality; use computer, printer, and software programs necessary to the position, e.g., LLUCIS, Outlook, Word, Excel, Power Point, Access, CHAIS, IDX, Passport, Insurance Website, HPF; operate/troubleshoot basic office equipment required for the position. Able to relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and/or enforcing policies; work calmly and respond courteously when under pressure; lead, supervise, teach, and collaborate; accept direction. Able to follow directions closely and carefully; communicate effectively in English (and Spanish preferred) in person, in writing, and on the telephone; think critically; work independently with minimal supervision; perform basic math functions; manage multiple assignments effectively; compose written material; work well under pressure; problem solve; organize and prioritize workload; recall information with accuracy; pay close attention to detail. Able to distinguish colors; hear sufficiently for general conversation in person and on the telephone; identify and distinguish various sounds associated with the work place; see adequately to read computer screens, medical records, and written documents necessary to position.

Licensures and Certifications: None